[VOPmail Beta] lost passwords

[Customer_Support]

Title: Message

Hello Kirk,     There are two main reasons for the user to be re-requested their passwords by the mail server.   1. (least likely) Is because the mailbox is in use ( very unlikely unless using an old vopmailweb or someone else is using it). 2. Password is incorrect (caps useally the cause)    and   3. (most likely) Vopmail has problems accessing the database.   All the above should be first tested by you (through a telnet session to port 110) and secondly, we would go to the OPERATIONS and ERROR log. The logs should also contain information which will tell us the exact cause of the troubles.     ---- Charles Akkerman Vircom Technical Support Phone: (514) 990-2532 Email: [EMAIL PROTECTED]   Please check our website at the the following link for the technical support holiday schedule: http://www.vircom.com/services/index.htm           ----- Original Message ----- From: Kirk Woloshyn To: [EMAIL PROTECTED] Sent: Friday, June 28, 2002 6:30 PM Subject: [VOPmail Beta] lost passwords I'm using VOP 5.x on an NT 4 SP6 server. Most of my users are NT and I have about 300 accounts. Once a week or so I'll get a call from a user saying that their password is no loger valid and Outlook is asking for a new pw. I reset it in User Manager and VOP and everything is fine.   This happens to random users at random times. I've checked my server for viruses and everything comes out clean. Any suggestions?     Kirk Woloshyn Walters Wholesale Electric 562.988.3100 F562.988.3150 [EMAIL PROTECTED] www.walterswholesale.com