* Lombard 333 Bronze PowerBook battery dies
* A lot of battery places won't do Lithium battery refurbs
* Call RandomAccess - they quote a new battery for $250
* "Batteries for Everything" quote $250 for a refurb and offer 6 month warranty
* Figure I'll opt for the "real one"
* Call RandomAccess, they reconfirm the battery is available at $250,
I order one and they tell me it will be ready to collect in a week
* No call for 2 weeks (and I leave for Sydney on Sunday)
* I call RandomAccess who tell me they can't find the battery as
being available and there is no record of my order
* They tell me to call service (at UWA) if I want to order one
(because apparently that is where they get them from)
* Service tells me that a new battery is $345+ or a refurb of my old
one for $230
What can I say?
<rant>
I hate RandomAccess. Their service over the last 10 years or so has
been nothing short of appalling. Every time I think they have changed
they manage to do something like this. Poor service (especially after
sales) is their specialty. They do Apple a massive disservice by
being one of their resellers. All I can hope for is that their store
burns down and they go broke or at least that Apple takes the reigns
here in Australia and tells them to get their stinking act together
or opens their own AppleStore somewhere nearby.
</rant>
There are several other resellers out there who do a much finer job.
From here on I'm going out of my way to use them and them alone.
(*Seeeeeeeeth*)
--
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= = =
= Antony N. Lord = http://antonylord.com =
= [EMAIL PROTECTED] = Perth, Western Australia =
= = =
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