On Mon, 2004-03-01 at 19:36, Bob Jackson wrote: > I thoroughly agree! Unfortunately there are some people who had bad > experiences in the past and continue to recount them without > appreciating that the current situation is totally different.
Is it? Do their ToS now guarantee that they won't change the plan under you while you're on a _long_ contract? (Note: In fairness, every ISP has this clause - it's just that Bigpond has a history of using it to the customer's disadvantage). Do they offer you contracts that are a reasonable length? I do agree that they've improved - their support has clearly come a long way, they're somewhat more honest about what you get when you sign up, etc. Their cable plans are even vaguely decent value, except for the entry level one with no data allowance, which is a disgusting rip off and should be stopped by the ACCC under consumer protection laws. Just recently, Telstra dropped it's broadband prices. While nice, they're not moving existing customers across to the new prices unless they ask. This would be fine (I'd be much happier if you were guaranteed to get what you paid for over the term of your contract) - if they didn't have a history of forcibly moving customers to new plans whenever the new plans cost more. So ... I'm not convinced they're much better. The recent incident with their mail servers - and the public lying about said incident - plus their treatment of other ISPs shows them in a bad light. Their new "low cost" plans designed to rip off uninformed users to the tune of hundreds of dollars just top it off. Craig Ringer
