G'day all.
I'm brand new to the mailing list and thought that some people may be able
to benefit from my experience. For the last 4 months we've been pulling our
hair out trying to burn DVDs with iDVD on our new G5, dual 1.8. The people
at the place we bought it from were much less into after sales service than
they had told us they were. (not sure about the political correctness of
sinking the boots into a shop on this list, so I'll leave that out for now).
Anyway after many trips back to the store and lots of phone calls and lots
of stress, we took our machine to Artref. They promptly told us the problem
was probably to do with the extra RAM we had installed. Then they fixed the
machine. It was covered by warranty and we were home and burning perfect
DVDs the same day. Oh yeh, the symptoms were pixels appearing when the DVD
was played back.
So, thankyou to Artref, in particular Joel, and be very cautious the next
time a shop tells you that they are the best in town for after sales
service.
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