Can we guess who the dealer was? :-) On second thoughts we better not
:-(
Mac
On 04/08/2004, at 3:33 PM, Glen Hall wrote:
G'day all.
I'm brand new to the mailing list and thought that some people may be
able to benefit from my experience. For the last 4 months we've been
pulling our hair out trying to burn DVDs with iDVD on our new G5, dual
1.8. The people at the place we bought it from were much less into
after sales service than they had told us they were. (not sure about
the political correctness of sinking the boots into a shop on this
list, so I'll leave that out for now). Anyway after many trips back to
the store and lots of phone calls and lots of stress, we took our
machine to Artref. They promptly told us the problem was probably to
do with the extra RAM we had installed. Then they fixed the machine.
It was covered by warranty and we were home and burning perfect DVDs
the same day. Oh yeh, the symptoms were pixels appearing when the DVD
was played back.
So, thankyou to Artref, in particular Joel, and be very cautious the
next time a shop tells you that they are the----- best in town---- for
after sales service.
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