On Wed, 2005-01-05 at 12:24, Paul Kitchener wrote:
> A couple of earlier posts on this issue were a little surprising to me.
> 
> Specifically the issue of off-list replies.
> 
> On a few past occasions folk have replied to me off-list with their help.
> I then took it upon myself to re-direct my subsequent replies back to 
> the list.
> 
> It has been suggested that this is or could be a no-no.

I must have missed that "no-no aspect", because I do exactly the same
with personal replies that require a support response. My reasoning is
that if someone wants personal one-on-one support, they get to pay for
it, if they want fee support, WAMUG gets to benefit.

Of course, if someone sends me a personal email as a result of a posting
to WAMUG that has nothing to do with the support issue at hand, that
stays private. On a few occasions where the line isn't quite so clear,
I've generally contacted the author and asked permission to, or
suggested that they, re-send to the list.

So, for me it is pretty clear, free support = public, paid support =
private.


Seeing that we are a community however, what do others do/think about
this issue?

Onno Benschop 

Connected via Optus B3 at S34°33'15" - E150°21'57" (Moss Vale, NSW)
-- 
()/)/)()        ..ASCII for Onno.. 
|>>?            ..EBCDIC for Onno.. 
--- -. -. ---   ..Morse for Onno.. 

Proudly supported by Skipper Trucks, Highway1, Concept AV, Sony Central, Dalcon
ITmaze - ABN: 56 178 057 063 - ph: 04 1219 8888 - onno at itmaze dot com dot au