On 2/2/05 2:35 PM, "Toby Oldham" <[EMAIL PROTECTED]> wrote:
>
> <soapbox>
>
<snippity snip>
>
> After making the initial gripe, it seemed fair to present the rest of
> the story. Karl, if you're reading this, and have any pull within the
> Oz Apple store, buy Paul and Alan a beer, or a shiny gold star (or
> something). I was left with the impression that a) my order is in safe
> hands, and b) that Apple store employees provide that little bit extra
> in terms of service.
>
> I guess I'll wander along to my local Apple store this Saturday and
> check out what'll shortly be in the mail. iLife integrated apps rock
> imho.
>
> </soapbox>
Its funny that all the dealings I have ever had in calling 'Over East' to
Apple, whether it has been on behalf of a customer that has had all sorts of
problems with their new Mac, or to speak to the people on the 'other side of
the counter', I have never had one gripe. The phone manner is always
excellent and the person on the other end always seems to take an interest
in what you say. I guess if I was working for a company that one year was
voted the best company to work for in Australia, I'd be pretty chuffed too
:-)
I guess this would be a pointer to the kind of service that will happen when
the Apple retail Stores eventually hit our shores. I read on Macnn
yesterday that a long time reseller in San Francisco has shut its doors
after being open for a squillion years. They blamed dealings with Apple and
the retail shops for their closure. You would think that people would be
jumping up and down about the closure of another Mac store, thanks to Apple
(allegedly, of course!). Nope. Not one person did in the Comments section.
All said the service was rubbish and good riddance to a company that did
nothing to grow or look after its customers. The resellers that are left in
Oz should take notice of that article. If your service is not up to
scratch, people will have no hesitation in buying from Apple rather than a
local store. But if you look after your customers, you will have them for a
lifetime, no matter how many Apple Retail Stores open.
Seeya
Rod!
