I totally agree Rod. The service I have had from the Joondalup Store
and the Mt Hawthorn store will take me back again and again. I would
only go to Nedlands if the other two stores closed.
Mac
On 02/02/2005, at 4:43 PM, Rod wrote:
On 2/2/05 2:35 PM, "Toby Oldham" <[EMAIL PROTECTED]>
wrote:
<soapbox>
<snippity snip>
After making the initial gripe, it seemed fair to present the rest of
the story. Karl, if you're reading this, and have any pull within the
Oz Apple store, buy Paul and Alan a beer, or a shiny gold star (or
something). I was left with the impression that a) my order is in safe
hands, and b) that Apple store employees provide that little bit extra
in terms of service.
I guess I'll wander along to my local Apple store this Saturday and
check out what'll shortly be in the mail. iLife integrated apps rock
imho.
</soapbox>
Its funny that all the dealings I have ever had in calling 'Over East'
to
Apple, whether it has been on behalf of a customer that has had all
sorts of
problems with their new Mac, or to speak to the people on the 'other
side of
the counter', I have never had one gripe. The phone manner is always
excellent and the person on the other end always seems to take an
interest
in what you say. I guess if I was working for a company that one year
was
voted the best company to work for in Australia, I'd be pretty chuffed
too
:-)
I guess this would be a pointer to the kind of service that will
happen when
the Apple retail Stores eventually hit our shores. I read on Macnn
yesterday that a long time reseller in San Francisco has shut its doors
after being open for a squillion years. They blamed dealings with
Apple and
the retail shops for their closure. You would think that people would
be
jumping up and down about the closure of another Mac store, thanks to
Apple
(allegedly, of course!). Nope. Not one person did in the Comments
section.
All said the service was rubbish and good riddance to a company that
did
nothing to grow or look after its customers. The resellers that are
left in
Oz should take notice of that article. If your service is not up to
scratch, people will have no hesitation in buying from Apple rather
than a
local store. But if you look after your customers, you will have them
for a
lifetime, no matter how many Apple Retail Stores open.
Seeya
Rod!
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