Hi Edward
Sometimes one has to shop around to find what you are after, I know all
dealers should put the customers first but they don't always. All I
can say is I have had a couple of good experiences with ArtRef last
week and digilife in the past. A friend wanted a 15" ibook with super
drive and he had it within two days, and that was only because he
couldn't get there on Monday and had to go Tuesday! I also brought a
Macmini a few weeks ago I have to say both were in stock and we didn't
want a custom build and of course there is always the Apple store.
Regards
Roger
On 18/04/2005, at 8:50 AM, Peter Hinchliffe wrote:
On 17/04/2005, at 8:06 AM, Edward Arrowsmith wrote:
I feel the retailer should take more responsibility as they are about
to lose not just one customer, but also myself as a second (and I
won't be recommending them again), and potentially more, as all those
watching this episode are quite appalled at the time lag and would
definitely not make a purchase there. This crew is also very
iPod/Shuffle savvy and this market is also lost to this retailer.
Unfortunately, there's not much the retailer can do in these
circumstances. I agree, the situation is inexcusable, but not
necessarily the retailer's fault.
Speaking from personal experience, I have a client who ordered a Mac
Mini from me almost 2 months ago, and to this day my Apple wholesaler
has had no indication from Apple as to when they will become
available. Fortunately, the client is a diehard Apple user so there's
no question of switching. He has been very understanding since he has
been though this sort of thing before with Apple, although not on this
time scale.
Again on a personal note, my daughter and her boyfriend were chasing a
pair of iPod Shuffles at the beginning of March. They scoured the iPod
dealers of Perth (not just AppleCentres) and were told at every stop
the units would not be in stock until April. They went to Apple's
online store and had them within the week!
Believe me, this is just as frustrating to retailers and suppliers as
it is to the end customer, but it's the poor old retailer who cops all
the abuse and loos of good will. It's a huge marketing problem which
Apple Australia just has to address if they seriously want people to
switch (or even to stay).
--
Peter Hinchliffe Apwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482 Fax (618) 9332 0913
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