In message <[EMAIL PROTECTED]>
on Tue, Jul 12, 2005 at 03:36:57PM +0800, Mark Secker wrote:
> I have a user who on his old word documents and on word documents he 
> gets from other people he gets grey "guidelines" across the page.

Two things come to mind:

Drawing Toolbar > Draw > Grid > Show Grid
Format > Document > Document Grid

If you can find how to turn those features on or off, perhaps that
is the key. Not sure why they would be coming on by default.