Bear with me Onno, I'm a philosophy student. I had to look up 'traceroute' on the net to work out what you wanted me to do.

Any way, this is what I get. I'm hitting trouble after LINE 24. But I'm not sufficiently technical to interpret the information. Can you or anyone else diagnose what the problem is from the data below?

Thanks in advance.

traceroute to apple.com.au (17.254.3.121), 64 hops max, 40 byte packets
1  speedtouch.lan (10.0.0.138)  1.467 ms  0.524 ms  0.444 ms
2  172.29.30.152 (172.29.30.152)  14.575 ms  14.360 ms  15.807 ms
3  172.31.173.106 (172.31.173.106)  15.961 ms  15.018 ms  16.666 ms
4 cpe-61-9-243-5.wa.bigpond.net.au (61.9.243.5) 13.174 ms 15.042 ms 12.726 ms
5  61.9.241.8 (61.9.241.8)  15.815 ms  14.041 ms  12.001 ms
6 gigabitethernet4-1.pie2.perth.telstra.net (139.130.25.93) 13.074 ms 12.004 ms 12.140 ms 7 gigabitethernet5-0.pie-core1.perth.telstra.net (203.50.115.193) 15.117 ms 17.195 ms 17.850 ms 8 pos2-0.fli-core1.adelaide.telstra.net (203.50.6.182) 40.689 ms 41.576 ms 42.271 ms 9 10gigabitethernet5-0.way-core4.adelaide.telstra.net (203.50.6.10) 42.237 ms 44.820 ms 41.907 ms 10 pos5-0.exi-core1.melbourne.telstra.net (203.50.6.161) 52.919 ms 61.858 ms 62.544 ms 11 pos15-0.chw-core2.sydney.telstra.net (203.50.6.37) 74.531 ms 69.794 ms 67.763 ms 12 10gigabitethernet1-0.oxf-core1.sydney.telstra.net (203.50.6.2) 68.837 ms 67.990 ms 68.445 ms 13 10gigabitethernet2-2.syd-core03.sydney.net.reach.com (203.50.13.30) 68.818 ms 67.690 ms 69.251 ms 14 i-7-0.syd-core04.net.reach.com (202.84.221.86) 68.241 ms 68.018 ms 69.363 ms 15 i-5-0.syd-core02.net.reach.com (202.84.144.249) 68.289 ms 67.590 ms 75.593 ms 16 i-0-0.wil-core02.net.reach.com (202.84.144.101) 218.071 ms 218.548 ms 217.568 ms
17  202.84.251.166 (202.84.251.166)  217.250 ms  216.201 ms  218.303 ms
18 so-1-0.core2.losangeles1.level3.net (64.152.193.65) 218.090 ms 218.914 ms 218.068 ms 19 ae-1-54.bbr2.losangeles1.level3.net (4.68.102.97) 217.301 ms 216.472 ms 218.176 ms 20 as-2-0.bbr2.sanjose1.level3.net (4.68.128.157) 227.839 ms ae-0-0.bbr1.sanjose1.level3.net (64.159.1.129) 231.240 ms as-2-0.bbr2.sanjose1.level3.net (4.68.128.157) 231.379 ms 21 ae-13-55.car3.sanjose1.level3.net (4.68.123.141) 228.741 ms ae-13-51.car3.sanjose1.level3.net (4.68.123.13) 229.610 ms ae-23-54.car3.sanjose1.level3.net (4.68.123.109) 228.745 ms 22 cust-int.level3.net (63.209.15.226) 228.897 ms 230.496 ms 230.704 ms 23 border1.ge0-0-bbnet2.sje.pnap.net (66.151.144.68) 230.804 ms 229.909 ms 231.154 ms 24 apple-12.border1.sje.pnap.net (66.151.157.186) 373.556 ms 406.134 ms 399.522 ms
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richard-kays-ibook-g4:~ rmkay$

RK