Hi,
On 30/11/2005, at 1:12 PM, Craig Ringer wrote:
Rob Davies wrote:
Return DVD and inform store of such an issue
While they might be breaching an agreement with their suppliers, I
really don't see how they'd be doing anything legally wrong.
Rosemary, I am also not sure that the shop has done anything
"illegal". I am also unsure if your DVD has a technical fault.
However, you should have a legal right to negotiate a "remedy" with
the retailer (or, if that is unsuccessful, to have a complaint heard)
as part of standard consumer protections: see <http://
www.docep.wa.gov.au>. Three typical conditions that trigger these
rights & obligations are: "faults" in products that were not
reasonably obvious at the time of purchase; "mis-representation" of
products by shop staff or ads; "unsuitability" of products for the
purpose for which they were sold and bought.
