My wife is using Mail version 1.3.11 as her email program on our eMac
(OS 10.3.9).
All has been well for at least 2 years. She checks mail manually,
usually two or three times a day.
This morning she went to check mail and could not connect. There was
the usual message " connecting to server mail.echidna.id.au" and the
waiting symbol. After approx. 45 seconds the "no mail" sound was
heard. There was no error message.
She checked preferences carefully and made several attempts to
connect without success. She discovered that she could send messages,
but every attempt to receive resulted in failure. She then noticed
that when the attempt to connect failed, her account in the Inbox
greyed out, and she was supposedly offline. My own account in the
Inbox was unaffected and was able to receive her test messages as
well as other material.
We contacted our ISP, iinet and had very good and patient service
from the tech on the phone. We established that there was nothing
wrong with the connection, so it had to be a setting in the Mail
program, but we were unable to find anything that we could change.
We spent more than an hour on this, with no success. Has anyone any
suggestions as to what we might try?
She has read her mail on the web, but is very frustrated by this
inability to receive.
TIA
Kev
- Problem with Mail program KEVIN Lock
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