Hi Greg, my Apple reseller (Joondalup WA) did not require me to
return my old battery. I just sent my details to him via email, and
he has ordered the new one for me. He said that I would be sent
return packaging to send in my old battery. That was a couple of
weeks ago.
So, it does appear that some resellers are giving their customers the
wrong information - perhaps it was difficult to know what was
happening just at first.
cheers, Susan.
On 11/09/2006, at 11:11 AM, Greg Sharp wrote:
I have been busy following up the problems with the latest battery
exchange
program with Apple HQ here in Sydney. I initially spoke to John
Marx who
promised to pass on my concerns to those in charge of Apple
Australia and
promised to get back to me. Well about half an hour ago Fiona
Martin the
Public Relations Manager rang me up. This is where it gets strange!
Fiona Martin insists that it is not Apple Australia's policy to force
customers affected to have to send in their old faulty batteries first
before being able to receive a new replacement. She also insists
that Apple
Australia has not threatened resellers to be charged for these
batteries if
the faulty ones aren't returned within 10 days and also claims all
country
customers will be sent the new battery along with a return postage
paid
package to return the old battery. She claims they do not have to
drop off
their faulty units to a reseller in person first. She claims Apple
Australia
has gone out of its way to inform every reseller of this.
The only trouble is that 95% of posts I have read on various forums &
mailing lists claim the exact opposite is indeed the case.
Fiona has asked me to contact the various groups I deal with and to
ask that
anyone who has been told by resellers that they must provide their old
battery first before being eligible for a new replacement battery
contact
her providing details of those resellers making these claims along
with any
relevant details/problems with the process. Her contact details are
below.
Fiona Martin
Public Relations Manager
Tel: (02) 9641 8230/Mobile: 0421 052 769
email: [EMAIL PROTECTED]
--
All the best
Greg Sharp
President/Webmaster
[EMAIL PROTECTED]
Australian Mac Users Group (AUSMUG)
http://www.australian.macusersgroup.org
On 6/9/06 5:31 PM, "Rod" <[EMAIL PROTECTED]> wrote:
I have to say that is pretty disgraceful from Apple Australia.
The only
reason I think they are doing it this way is to stall for time.
I'd say
there are not enough batteries to go round for the whole world, so we
get dealt a rough deal so everyone else can get their batteries
ASAP. I
wouldn't mind betting that the batteries that are being sent back are
sent to Sony, refitted with new cells, then sent back to Australia.
That would explain the 4-6 week turnaround :-)
I could really imagine an executive going 6 weeks without a
battery in
his or her laptop.
I can't imagine there will be a turn around on the policy. There
would
be a number of very ticked off people that have given up their
battery
and are waiting for a new one, only to find Apple have had a
change of
heart and now will send out a new one Next Day for all new
replacement
orders.
-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Unsubscribe - <mailto:[EMAIL PROTECTED]>
