Philippe ,
I have just read through your mails and not knowing .mac I am not
sure what it is that gives you that message
.... cannot find server .... .
This URL gets me to the login page using Safari :
<http://www.mac.com/WebObjects/Webmail.woa?aff=consumer&cty=US&lang=en>
DO YOU get that far ??
Next question: You have tried all that you could think of but
have you cleared ALL cookies ?
Browser preferences .... Privacy ( or security) .... cookies ....
clear cookies
or you might need to view cookies before you get the option to clear
cookies
Bob
On 13/12/2006, at 6:34 PM, J Philippe Chaperon wrote:
Hi Ronni,
Many thanks for persevering with this problem of mine.
Before answering your questions I now realise I should have given more
information with my set up and specially how I use my .mac account.
Here are
the info:
- OS X 10.3.9, G5 1.8Ghz dual tower, 2.5 GB RAM
- Connection to broadband Internet via Ethernet & WLAN using a NetComm
NB5Plus4W modem/router
- Safari 1.3.2, Firefox 1.5.0.8, Mail 1.3.11, Entourage 11.2.5
Now to your questions, which by the way are certainly not 'silly'
but rather
technical and to the point.
Q1. I have never used Mail App to get my mail at .mac. I previously
used
Safari to log on to the .mac web page and read my mail from there.
Having
said this, I did follow your instructions to try and get Mail App to
retrieve my mail at .mac, but again 'could not find the server'.
However, Mail app can retrieve my mail at my Westnet account and
also send
mail from there.
Q2. No. And I agree that Port 143 is somehow blocked. (One question
though:
Does the Web browsers - Safari, Firefox or IE use Port 143 to
access the
site www.mac.com?)
Q3. No. I told you your questions are not silly!! I never did this
because I
find it more convenient to read my mail directly on the Websites
they are
hosted, ie Yahoo at Yahoo.fr site, .mac at the .Mac web site etc.
This is
convenient for when I travel and can still read my mail when other
servers
are down. (I am paranoid in loosing contact .... Sorry)
I agree that something is blocking Port 143, but I do not know
what. I have
not installed any applications lately, and my problems only started
after
the last security update from Apple's Software Update.
By the way this is Apple's suggestion:
------------------------------
Regarding the issue you have described, we had a mail service
outage that
may have affected your account on December 9th, and our services are
currently functioning normally. Since you are still experiencing an
issue
accessing <http://www.mac.com/>, your Internet Service Provider
(ISP) may
have a cache. To test this, enter the URL with a question mark at
the end,
like this:
<http://www.mac.com/?>
This will make the ISP's servers think that the page has dynamic
content,
and their cache will be bypassed. If your page then displays
correctly, you
might ask your ISP if mac.com pages can be excluded from their
cache, and
always loaded fresh.
------------------------------
I did try this but it did not work.
Sorry about being so lengthy and possibly boring lots of people.
But for me
I do appreciate all the help and suggestions received recently from
the
WAMUG fraternity. Your persistence, Ronni, amaze me and is
appreciated.
Many thanks to everyone.
Regards,
Philippe the hopeful (not the Saint!)
on 13/12/06 3:20 PM, Ronda Brown at [EMAIL PROTECTED] wrote:
Hi Philippe,
Can you clarify a couple of things for me please?
1.Can you Send OK in Mail App. from your dot mac email account?
If you can that means your Port 25 is ok, it's not blocked.
2. Can you Receive mail in Mail App. from your dot mac email address?
You receive mail from dot mac through Port 143 .... and this seems to
be where your problem is.
3. Silly question I know ... but you have setup 'Mail forwarding'
from mac.com to your [EMAIL PROTECTED] email account ?
If all the above are 'Yes' .... then something is blocking Port 143
'Incoming' traffic.
A) Have you installed anything at around the time that this problem
started that could be blocking Port 143?
Little Snitch or something similar?
B) Can you access your ADSL Modem & see if there is a setting
'Incoming Port Range'
and see if the range includes Port 143?
Cheers,
Ronni
On 13/12/2006, at 12:48 AM, J Philippe Chaperon wrote:
Hi Ronni,
Many thanks for the information below. I have meticulously followed
your
instructions, but somehow there is something blocking Port 143.
This is the
error message I got from MAIL:
'The Server Cannot be contacted on port 143'.
I had turned off the OS firewall, although previously I had no
problem with
OS X Firewall being active. Must add that I had always used
Safari to
retrieve my mail at .mac.
So now, Safari, Firefox, Mail and even my old copy of IE are
encountering
the same problem of 'Cannot find server'. This would indicate that
some
setting on my machine has been changed somehow. But which one?
I have a 'spare' account on OS X, logged on that name but still get
the same
negative result. Puzzling however still searching.
By the way, I was at my brother's place and was able to open
my .mac account
without the slightest hiccup!! Now, that's frustrating ....
Regards,
Philippe the frustrated ....
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