Hi Wendy, Disclaimer: I am not an email server guru - the following is my understanding of a similar problem I had:
I recently had cause to become overly familiar with this (or a very similar) error message!! First-off - the problem is not with your end but with the email recipient's email account - hence you see the problem whichever account or computer you send from. So, assuming that Ronni's simpler scenario is not the problem in your case, if you were in contact with this person by other means (phone?) I am pretty sure that you would find that they have stopped (or had stopped if it has since been fixed) receiving ALL mail on that account. In my case, the problem was with email accounts associated with my personal domain - initially I had had an unrelated problem with the domain (and another one I look after) being down - which turned out to be a failure of the DNS server at the hosting provider - this was quickly fixed but then while the other domain was back to normal, I could get no mail on any email account on my personal domain. When I sent a few test messages from another account (Internode) I got basically the same error message as you are seeing, in my case: > <n...@possumology.com>: host 119.63.204.50[119.63.204.50] said: > 550-srv2-syd.eqx.sau.net.au [119.63.206.150] is currently not permitted to > 550-relay through this server. Perhaps you have not logged into the > pop/imap 550-server in the last 30 minutes or do not have SMTP > Authentication turned on 550 in your email client. (in reply to RCPT TO > command) I included this info in the support ticket I raised with the hosting provider and, when they finally fixed the problem, they were somewhat vague about how the problem arose: > The cause of the issue is unknown at this stage. We had a DNS server outage > on Saturday night for our Sydney DNS servers and when these came back online > on Sunday something had been modified on the hosting server itself which > caused this issue. So, to answer your question: - There is no problem indicated at your end. - They may have shut down this email account (as Ronni suggests). - If not they need to get their email account hosting provider to fix the problem. HTH Cheers Neil -- Neil R. Houghton Albany, Western Australia Tel: +61 8 9841 6063 Email: n...@possumology.com on 13/3/09 8:36 AM, Wendy S. Austin at wendy_aus...@mac.com wrote: > Good morning > > Email messages have started bouncing returning the message below to an > addressee in Hobart with whom we have regular Email contact. This > started happening yesterday afternoon on two laptops using Apple > Mail. I also tried sending the Email via Apple MobileMe web mail and > also my GMail account, all bounced back. Anyone know what I should > do to fix this? > > 'Reason: Remote SMTP server has rejected address > Diagnostic code: smtp;550-(asmtpout028.mac.com) [17.148.16.103] is > currently not permitted to relay through this server. Perhaps you have > not logged into the pop/imap server in the last 30 minutes or do not > have SMTP Authentication tu > Remote system: dns;mail.(Email address removed) (TCP|17.148.16.103| > 54140|203.28.48.2|25) (cronos.instanthosting.com.au ESMTP Exim 4.69 #1 > Fri, 13 Mar 2009 10:28:46 +1100 )' > > Many thanks. > > Wendy > Mauritius Island > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
