Yep, Bigpond mail settings for incoming & outgoing mail server: mail.bigpond.com for all customers has been this for a long time. That is why I asked the question … and asked you to check Connection Doctor ;-)
Glad it is all sorted. Cheers, Ronni On 29/09/2010, at 2:33 PM, Metal Artwork Creations wrote: > > Problem sorted! Thank you Ronni for the Connection Doctor idea, which showed > a red light. > > Luckily it wasn't as complicated in the end as keychains, incoming ports or > SSL, 5 minute mail retrievals or any advanced settings. > > Our email address has always been @bigpond.net.au and our incoming mail pop > server to be set as [email protected] . > The usual mail.bigpond.com (which everyone else uses), never worked for us, > for over 10 years. > > However it seems Telstra have changed their servers for @bigpond.net.au > address customers, deleted the [email protected] incoming mail > server, and we didn't know. > > mail.bigpond.com works for bigpond.net.au customers now. > > Thanks again! > > > On 29/09/2010, at 11:43 AM, Ronda Brown wrote: > >> >> >> On 29/09/2010, at 9:59 AM, [email protected] wrote: >> >>> >>> Hi team >>> >>> Mail.app has been rejecting the correct password for incoming BigPond >>> emails. >>> The exact error message is "the POP server ** rejected the password for >>> user **. Please re-enter your password" >>> >>> This has been happening for about 4 months. >>> We are re-entering the password over 20 times per day. >>> We have 2 different iMacs accessing this email account. >>> They are set to 5-minute intervals to check for new mail. >>> We are running Leopard. >>> We have been using this BigPond email address for 10+ years without a >>> hitch, problems only started this year. >>> >>> I have Googled the problem extensively. Others have been reporting this >>> issue back to 2002, but it seems no true resolution. So far I have tried a >>> combination of Google answer therapies (!) ... >>> >>> 1) Deleted all keychains >>> 2) Deleted the contents of User -> Library -> Caches >>> 3) Deleted the contents of User -> Library -> Keychain -> Login keychain >>> 4) Tried deleting the mail account Mail -> Preferences -> Account >>> altogether and re-establishing it again. >>> 5) Mailbox -> Rebuild >>> >>> but each of these options haven't helped, even slightly. >>> >>> It's a business email address, so we can receive up to 100 emails each day >>> on a busy day. We keep all trashed emails to electronically measure our >>> workflow, so deleting our large trashed emails folder isn't an option >>> either. >>> >>> I'm turning to WAMUG as a last resort - I hope someone would have heard of >>> a workaround. >>> >>> Thanks and regards >>> >>> Marissa >> >> >> Hi Marissa, >> >> Have Bigpond made any changes to their settings? >> >> Click on Window in the menubar, and choose Connection Doctor -- what does it >> report about the incoming server and the SMTP? >> >> You don't have a tick in "Use SSL" do you? That's under the Advanced button >> in your Mail Account Preferences. >> >> Mail > Preferences > General - Check for New Messages: How often do you have >> this set at? >> If you are experiencing a slow connection when you're trying to download a >> large attachment for example, and then your mail client tries to check the >> mail again before it's finished with the last one, this can cause you to >> receive this message. >> I have mine set for "every 5 minutes". >> >> Mail can use any of several methods to send your mail server your user name >> and password. If you selected a method your mail server doesn’t understand, >> it will complain. >> >> On Mail’s Accounts preference pane, select your account, and click the >> Advanced button. >> At the bottom of the Advanced view set the Authentication pop-up menu to >> Password, close the Preferences window (saving changes when prompted) and >> try to connect again. >> If the error remains, repeat the procedure with the other options, starting >> with MD5 Challenge-Response. >> >> I would have originally suggested deleting only the 'mail.bigpond.com' items >> from the keychain and also 'Repair Keychain'. >> >> 1. Open Keychain Access, located in the Utilities folder in the Applications >> folder. >> >> 2. Open Keychain Access >> >> 3. Choose Keychain Access > Keychain First Aid. >> >> 4. Enter your user name and password. >> >> 5. Select Verify and click Start. Any problems found will be displayed. >> >> If there are problems, select Repair, and then click Start. >> >> >> Cheers, >> Ronni >> >> 17" MacBook Pro Intel Core i7 >> 2.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial ATA Drive @ 7200rpm >> >> OS X 10.6.3 Snow Leopard >> Windows 7 Ultimate (under sufferance) >> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
