Hi again Alan & David, I’ve studied your email more thoroughly. Did this problem arise after a migration from an older Mac to a new Mac? Especially this message David received first.
>>> iTunes couldn't download your purchase. You don't have access for your >>> iTunes Media folder or a folder within it. Change permissions (in the >>> Finder) and then choose Store > Check for Available Downloads. Try doing removing the /Users/Shared/SC Info directory and restart. 1. In the top finder bar, go to GO > Go to Folder (Shift+Cmd+G) 2. Type in “/Users/Shared/SC Info” 3. Click ‘Go’ 4. Switch to Column View if you’re not in it already 5. Delete the “SC Info” folder 6. Restart Or, if you’re OK in the terminal, type this in from the command line: rm /Users/Shared/SC\ Info And then restart. Let me know how you get on please. Cheers, Ronni On 26/07/2011, at 4:34 PM, Ronda Brown wrote: > Hi Alan, > > You mentioned you have changed permissions on the Home > Music > iTunes Music > Folder & ALL enclosed folders. > > You need to check and see that you have both Read AND Write permission on the > iTunes Music folder AND on all folders within it. > Log in to the account where the library resides and navigate to the Music > folder through Finder. > The File > Get Info and check your permissions. > Unlock the little lock at the bottom of this window > To change them, you need to input the Admin password. > > The click the 'little cog’ and “Apply to enclosed items”. > As its very important, to make sure that Read and Write permission is applied > to ALL enclosed folders. > > Failing this, does David have a backup of his iTunes Folder when it was all > working correctly? > > Cheers, > Ronni > > On 26/07/2011, at 2:35 PM, Alan Smith wrote: > >> >> On 23/07/2011, at 12:19 PM, David Nicholas <[email protected]> >> submitted I can't register my new iPad >> >> I have been assisting David by phone to analyse his problem with "I can't >> register my new iPad", and now look for more experienced WAMUG help. I >> changed the thread subject line because there were no responses to the >> original posting and I thought the most significant problem lay with the >> second item David raised. All problems are still there! >> >> PART A: iTunes alert message stated by David after purchasing the iPad >> iBooks app: >> >>> iTunes couldn't download your purchase. You don't have access for your >>> iTunes Media folder or a folder within it. Change permissions (in the >>> Finder) and then choose Store > Check for Available Downloads. >> >> >> Action taken: >> (1) Books and Apps were included in the iTunes Preferences to show in the >> Library. >> (2) Repair Disk Permissions run on the Macintosh HD via Disk Utility. (No >> problems indicated). >> (3) The iTunes Media folder (located under User/Music/iTunes/iTunes Media) >> and all enclosed items were given full R/W permissions & privileges, even >> though all individual visible folders were already set OK. Noted that a >> folder called Downloads (empty) exists under iTunes Media. >> >> iMac restarted and iTunes reloaded etc: still get same Alert message when >> checking for available downloads. >> >> PART B: David had also attempted to purchase an iTunes music item and got >> a different Alert warning: >> >> We could not complete your iTunes Store request. You do not have enough >> access privileges for this operation. There was an error in the iTunes >> Store. Please try again later. >> >> This alert message appears immediately iTunes is loaded. So it may refer >> to the act of loading the software, or to the unfinished sale of the >> unsuccessful music purchase. The iStore can be accessed and browsed >> without problems. It shows David as logged in and he can see his account >> status etc. >> >> Action taken: >> (1) Tried later and next day - no change. >> (2) Confirmed folder permissions for Macintosh HD / Library / Preferences >> were OK for David as admin. >> (3) Confirmed folder permissions for User / Library / Preferences were OK >> for David as admin. >> (4) Confirmed user security Firewall is "off". >> >> I searched the Apple Support HT and TS files for permission issues but the >> specific Alerts received have no diagnostic advice. So, a lot of time >> invested for no clear result. Is it time for a .plist trashing? Or to >> re-install iTunes 10.4? (I can't give any advice about these!) >> >> By the way, David has an older iMac (OSX 10.5.8) on the same home network >> that has no problems with iTunes, purchases, etc. The new iPad can access >> iTunes Store (and download items) via WiFi with no problems. Therefore >> Apple ID, network and internet assumed to be OK. But the iMac-iTune >> problem is making the iPad sync process hairy. >> >> >> Regards, Alan >> >> Alan Smith >> iMac 21.5" Intel Core 2 Duo 3.06GHz 4M - OSX 10.6.8 >> iPad2; ATV2 >> >> >> >> >> On 23/07/2011, at 12:19 PM, David Nicholas <[email protected]> wrote: >>> >>> For the past 12 hours I have been trying to register my new iPad. >>> >>> When I select Register Now it tells me the following >>> >>> Could not complete the iTunes Store request. The store may be busy. >>> Check your Internet connection or try again later. >>> >>> I suppose it is possible the iTunes store is busy with people downloading >>> Lion - but really - I have been trying this repeatedly over a long time. I >>> have checked the Apple discussion forum and other people have the same >>> problem with no suggested solutions offered. >>> >>> I have a second problem related to the iTunes App store from my iMac. >>> >>> I tried to download iBooks as an iPad App and got the following >>> >>> iTunes couldn't download your purchase >>> You don't have access for your iTunes Media folder or a folder within it. >>> Change permissions (in the Finder) and then choose Store > Check for >>> Available Downloads. >>> >>> However when I check my Media folder I can't find any permissions which are >>> not read and write. >>> >>> I tried to download a book from the iTunes store and got the same error >>> message. >>> >>> Now comes the ridiculous situation. I have successfully downloaded the app >>> and a book using my new iPad. Therefore my Apple ID connection is OK. >>> >>> Are there any suggestions? >>> >>> iMac OS X 10.6.8 >>> >>> iTunes 10.4 >>> >>> David Nicholas -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
