Ronni Yes, alan is correct - I am under some time pressure - BUT
You are right. The problem did arise after a migration from my older Mac to the new one. And your solution worked. I deleted the SC Info file, restarted, went to the Apple Store, spent US$1.69 on some Beethoven (the A$ is getting more valuable right now) and it has come down and I am playing it. Thanks you very much. David On 26/07/2011, at 5:17 PM, Ronda Brown wrote: > Hi again Alan & David, > > I’ve studied your email more thoroughly. Did this problem arise after a > migration from an older Mac to a new Mac? > Especially this message David received first. > >>>> iTunes couldn't download your purchase. You don't have access for your >>>> iTunes Media folder or a folder within it. Change permissions (in the >>>> Finder) and then choose Store > Check for Available Downloads. > > Try doing removing the /Users/Shared/SC Info directory and restart. > > 1. In the top finder bar, go to GO > Go to Folder (Shift+Cmd+G) > 2. Type in “/Users/Shared/SC Info” > 3. Click ‘Go’ > 4. Switch to Column View if you’re not in it already > 5. Delete the “SC Info” folder > 6. Restart > > Or, if you’re OK in the terminal, type this in from the command line: > rm /Users/Shared/SC\ Info > > And then restart. > > Let me know how you get on please. > > Cheers, > Ronni > > On 26/07/2011, at 4:34 PM, Ronda Brown wrote: > >> Hi Alan, >> >> You mentioned you have changed permissions on the Home > Music > iTunes >> Music Folder & ALL enclosed folders. >> >> You need to check and see that you have both Read AND Write permission on >> the iTunes Music folder AND on all folders within it. >> Log in to the account where the library resides and navigate to the Music >> folder through Finder. >> The File > Get Info and check your permissions. >> Unlock the little lock at the bottom of this window >> To change them, you need to input the Admin password. >> >> The click the 'little cog’ and “Apply to enclosed items”. >> As its very important, to make sure that Read and Write permission is >> applied to ALL enclosed folders. >> >> Failing this, does David have a backup of his iTunes Folder when it was all >> working correctly? >> >> Cheers, >> Ronni >> >> On 26/07/2011, at 2:35 PM, Alan Smith wrote: >> >>> >>> On 23/07/2011, at 12:19 PM, David Nicholas <[email protected]> >>> submitted I can't register my new iPad >>> >>> I have been assisting David by phone to analyse his problem with "I can't >>> register my new iPad", and now look for more experienced WAMUG help. I >>> changed the thread subject line because there were no responses to the >>> original posting and I thought the most significant problem lay with the >>> second item David raised. All problems are still there! >>> >>> PART A: iTunes alert message stated by David after purchasing the iPad >>> iBooks app: >>> >>>> iTunes couldn't download your purchase. You don't have access for your >>>> iTunes Media folder or a folder within it. Change permissions (in the >>>> Finder) and then choose Store > Check for Available Downloads. >>> >>> >>> Action taken: >>> (1) Books and Apps were included in the iTunes Preferences to show in the >>> Library. >>> (2) Repair Disk Permissions run on the Macintosh HD via Disk Utility. >>> (No problems indicated). >>> (3) The iTunes Media folder (located under User/Music/iTunes/iTunes Media) >>> and all enclosed items were given full R/W permissions & privileges, even >>> though all individual visible folders were already set OK. Noted that a >>> folder called Downloads (empty) exists under iTunes Media. >>> >>> iMac restarted and iTunes reloaded etc: still get same Alert message when >>> checking for available downloads. >>> >>> PART B: David had also attempted to purchase an iTunes music item and got >>> a different Alert warning: >>> >>> We could not complete your iTunes Store request. You do not have enough >>> access privileges for this operation. There was an error in the iTunes >>> Store. Please try again later. >>> >>> This alert message appears immediately iTunes is loaded. So it may refer >>> to the act of loading the software, or to the unfinished sale of the >>> unsuccessful music purchase. The iStore can be accessed and browsed >>> without problems. It shows David as logged in and he can see his account >>> status etc. >>> >>> Action taken: >>> (1) Tried later and next day - no change. >>> (2) Confirmed folder permissions for Macintosh HD / Library / Preferences >>> were OK for David as admin. >>> (3) Confirmed folder permissions for User / Library / Preferences were OK >>> for David as admin. >>> (4) Confirmed user security Firewall is "off". >>> >>> I searched the Apple Support HT and TS files for permission issues but the >>> specific Alerts received have no diagnostic advice. So, a lot of time >>> invested for no clear result. Is it time for a .plist trashing? Or to >>> re-install iTunes 10.4? (I can't give any advice about these!) >>> >>> By the way, David has an older iMac (OSX 10.5.8) on the same home network >>> that has no problems with iTunes, purchases, etc. The new iPad can access >>> iTunes Store (and download items) via WiFi with no problems. Therefore >>> Apple ID, network and internet assumed to be OK. But the iMac-iTune >>> problem is making the iPad sync process hairy. >>> >>> >>> Regards, Alan >>> >>> Alan Smith >>> iMac 21.5" Intel Core 2 Duo 3.06GHz 4M - OSX 10.6.8 >>> iPad2; ATV2 >>> >>> >>> >>> >>> On 23/07/2011, at 12:19 PM, David Nicholas <[email protected]> wrote: >>>> >>>> For the past 12 hours I have been trying to register my new iPad. >>>> >>>> When I select Register Now it tells me the following >>>> >>>> Could not complete the iTunes Store request. The store may be busy. >>>> Check your Internet connection or try again later. >>>> >>>> I suppose it is possible the iTunes store is busy with people downloading >>>> Lion - but really - I have been trying this repeatedly over a long time. >>>> I have checked the Apple discussion forum and other people have the same >>>> problem with no suggested solutions offered. >>>> >>>> I have a second problem related to the iTunes App store from my iMac. >>>> >>>> I tried to download iBooks as an iPad App and got the following >>>> >>>> iTunes couldn't download your purchase >>>> You don't have access for your iTunes Media folder or a folder within it. >>>> Change permissions (in the Finder) and then choose Store > Check for >>>> Available Downloads. >>>> >>>> However when I check my Media folder I can't find any permissions which >>>> are not read and write. >>>> >>>> I tried to download a book from the iTunes store and got the same error >>>> message. >>>> >>>> Now comes the ridiculous situation. I have successfully downloaded the >>>> app and a book using my new iPad. Therefore my Apple ID connection is OK. >>>> >>>> Are there any suggestions? >>>> >>>> iMac OS X 10.6.8 >>>> >>>> iTunes 10.4 >>>> >>>> David Nicholas > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:[email protected]> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
