-- I hesitate to mention this, but it isn't just the Energy Saver settings?
David Noel // 2011 Nov 30 ======== On 30 November 2011 12:45, S Beach <[email protected]> wrote: > Thanks Carlo > > I'll get him to give the Apple store a call. > > Good point re firmware. I'll check that too. > > Regards > > Shayne Beach > > > On Wed, Nov 30, 2011 at 12:36 PM, cm <[email protected]> wrote: > >> Hi Shayne, >> >> As far as the original receipt is concerned I believe your friend will be >> OK. I have actually had a piece of hardware replaced at the Apple Store and >> they didn't even ask to see the receipt. Using the serial number, their >> computer records showed that the item was registered to me. I don't know if >> this is standard policy or a one-off polite Apple rep., but your friend >> could give the store a call and check. >> >> As for the black screen, I seem to remember that there was some discontent >> surrounding the iMac display some years back. I don't recall the details of >> the problem but I believe Apple issued a firmware fix. Does your friend >> have the latest firmware? >> >> Cheers, >> Carlo >> >> On 30/11/2011, at 12:12 , S Beach wrote: >> >> > Hi All >> > >> > A fiend of mine has a problem with a 27" iMac (bought early 2009). >> > Occasionally the screen goes black but everything seems to keep going in >> > the background (music keeps playing etc). >> > If he turns it off (using the power button) it restarts OK then the >> screen >> > goes black again. If he turns off and leaves it for a while it starts OK >> & >> > doesn't go black for a while. >> > I suspect it is a heat problem with either the screen itself or the >> > qraphics card. I have seen some discussion on various websites (including >> > the apple support forums) of heat problems with these iMacs but the >> > symptoms don't seem quite the same. >> > I noticed what I assume is a slotted vent hole on the back of the iMac >> > (lower centre) with a bit of dust around it but as it is obscured by the >> > stand I couldn't get a proper look at it. >> > >> > Does anyone have any experience or knowledge of: >> > >> > 1. iMacs showing similar symptoms and the likely cause - is this a >> known >> > issue >> > 2. How to check for, and clean out dust >> > I often have to clean dust out of various computers (including my Mac >> > Pro) by blowing or vacuuming but it is best to determine where the >> dust is >> > built up so you draw the dust out of the build up rather than forcing >> it >> > further in. And of course these iMacs are not easy to get into. >> > >> > It is still under apple care (just) and he is hoping to make use of that >> > but is not yet sure if he can find the original receipt. >> > >> > Regards >> > >> > Shayne >> > -- The WA Macintosh User Group Mailing List -- >> > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> > Settings & Unsubscribe - < >> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - < >> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
