Hello Hugh, I have recently changed my Bigpond supplied Netgear CG814WG Cable modem which seemed to drop out several times a day.
The helpful http://whirlpool.net.au/ forum guided me to purchase a Motorola 5101i single port modem from ebay. I have just this morning got the system functional with a SnapGear 300 router that connects the Modem to my home network. It wasn't all that simple, but I've achieved what I wanted. My experience with the Bigpond installation CD was dismal on the Mac and I carefully followed every single animated picture but the modem would not connect to Bigpond. When I rang Bigpond Tech support, they got me to fire up a PC - shame on me, yes I do have some in the house that belong to my boys. Parenting fail I know. .... But the PC didn't work either and the Phone support guy could see that I had a modem connected, but that it was not registered properly. Then the guy tells me to simply unplug the old Netgear router/modem, plug the new one into the Mac and he would transfer me to Mac support. I had removed the Bigpond installation CD, and bingo the Mac OSX worked it all out - unlike the PC and without the dubious benefit of the installation CD. I assume Bigpond cable support would have told you they have one modem registered for your account, and that needs to be deregistered, then the new one registered for it to connect to the internet. I assume they have done some other tests to ensure your current modem is cactus. However, maybe I assume too much. I suggest you remove the installation CD from the computer, plug in your new modem/router, directly to the ethernet port (and the cable as an input), restart your modem and your computer, open up a web browser and see what comes up. Hopefully your modem will try to reregister and you can see how you go. You might reinstall your old unit in the meantime if this doesn't, but my suggestion is to leave that CD in it's packet and disregard any self doubt about whether using a PC would have helped. Let us know how it goes. Tim On 24/02/2012, at 11:57 AM, hugh griffiths wrote: > Has anyone on the list had any experience with bigpond cable 3.0. I've just > upgraded and while the modem they supplied (netgear cg3100) works fine for > wireless (and is fast) it won't accept any cables plugged into the Ethernet > ports, ie I get no lights or connection for anything plugged into the actual > Ethernet ports. I have tried the obvious like changing port/cable/device but > none connect. I called bigpond support and they put me through to the "Mac" > support team who say the modem is broke and they will replace it? My question > is if I had a windows computer and used the cd like they suggest would it > have worked properly? > > > > > Best Regards > Hugh Griffiths > > mobile +61 407 477 311 > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
