Many thanks for that. My experience was similar in that I unplugged the old modem and plugged the new one in, once it booted I was able to login to it using the 192.168.0.1 address wirelessly and the default admin password. I then set up a new wap password and was able to wirelessly connect to the Telstra website to login and register the new modem. I could then connect using iMac, 2 iPhones 2ipads and a MacBook all wirelessly, but neither the MacBook, appletv, timecapsule or DVr could connect using ethernet cables. I now think that Telstra support must be right and the modem is faulty
Best Regards Hugh Griffiths mobile +61 407 477 311 On 24/02/2012, at 12:23, "Tim Law" <[email protected]> wrote: > Hello Hugh, > > I have recently changed my Bigpond supplied Netgear CG814WG Cable modem which > seemed to drop out several times a day. > > The helpful http://whirlpool.net.au/ forum guided me to purchase a Motorola > 5101i single port modem from ebay. I have just this morning got the system > functional with a SnapGear 300 router that connects the Modem to my home > network. It wasn't all that simple, but I've achieved what I wanted. > > My experience with the Bigpond installation CD was dismal on the Mac and I > carefully followed every single animated picture but the modem would not > connect to Bigpond. When I rang Bigpond Tech support, they got me to fire up > a PC - shame on me, yes I do have some in the house that belong to my boys. > Parenting fail I know. .... But the PC didn't work either and the Phone > support guy could see that I had a modem connected, but that it was not > registered properly. > > Then the guy tells me to simply unplug the old Netgear router/modem, plug the > new one into the Mac and he would transfer me to Mac support. I had removed > the Bigpond installation CD, and bingo the Mac OSX worked it all out - unlike > the PC and without the dubious benefit of the installation CD. > > I assume Bigpond cable support would have told you they have one modem > registered for your account, and that needs to be deregistered, then the new > one registered for it to connect to the internet. I assume they have done > some other tests to ensure your current modem is cactus. > > However, maybe I assume too much. I suggest you remove the installation CD > from the computer, plug in your new modem/router, directly to the ethernet > port (and the cable as an input), restart your modem and your computer, open > up a web browser and see what comes up. Hopefully your modem will try to > reregister and you can see how you go. You might reinstall your old unit in > the meantime if this doesn't, but my suggestion is to leave that CD in it's > packet and disregard any self doubt about whether using a PC would have > helped. > > Let us know how it goes. > > Tim > > > > > > On 24/02/2012, at 11:57 AM, hugh griffiths wrote: > >> Has anyone on the list had any experience with bigpond cable 3.0. I've just >> upgraded and while the modem they supplied (netgear cg3100) works fine for >> wireless (and is fast) it won't accept any cables plugged into the Ethernet >> ports, ie I get no lights or connection for anything plugged into the actual >> Ethernet ports. I have tried the obvious like changing port/cable/device but >> none connect. I called bigpond support and they put me through to the "Mac" >> support team who say the modem is broke and they will replace it? My >> question is if I had a windows computer and used the cd like they suggest >> would it have worked properly? >> >> >> >> >> Best Regards >> Hugh Griffiths >> >> mobile +61 407 477 311 >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
