Does not open. Comes up with the error message that I mentioned in the first place, Ronni.
Tough one? Stuart Breden PO Box 132 Kalamunda WA 6926 Ph: (08) 9257 1577 Mbl: 0417 053 266 Please consider the environment before printing this email On 23/04/2012, at 9:11 PM, Ronda Brown wrote: > Hi Stuart, > > When you click on the eStatement and it opens in Safari, can't you then go to > File > Save As > To download the Statement PDF? > > I was in contact with a client of mine today and she uses ANZ online banking > and I asked her if the ANZ eStatements worked the same as in Netbank (CBA)... > That is, just click on the Statement and it immediately downloads without > first opening or viewing. > She said yes, you just click on the Statement and it downloads, it does not > open first. > > You are using Safari 5.1.5? > > Cheers, > Ronni > Sent from Ronni's iPad > > On 23/04/2012, at 8:50 PM, Stuart Breden <[email protected]> wrote: > >> No, Ronni. With the ANZ the eStatements open directly into Preview and are >> not copied to the download folder. >> >> I had a bright idea today. I decided to quit Safari and open Firefox and lo >> and behold the eStatements in both my business and personal ANZ Internet >> Banking accounts open but not the same as in Safari. >> >> I presume therefore it is Safari itself or Safari that is installed on my >> home and surgery iMacs. >> >> Stuart Breden >> PO Box 132 >> Kalamunda WA 6926 >> Ph: (08) 9257 1577 >> Mbl: 0417 053 266 >> >> Please consider the environment before printing this email >> >> >> >> >> On 22/04/2012, at 4:34 PM, Ronda Brown wrote: >> >>> Hi again Stuart, >>> >>> I have been presuming you have been checking your ‘Downloads Folder’ after >>> you click on a Statement? >>> >>> With my bank Netbank (CBA), you just click once on a Statement and it >>> instantly downloads to the ‘Downloads Folder’. >>> >>> Cheers, >>> Ronni >>> >>> On 22/04/2012, at 4:16 PM, Ronda Brown wrote: >>> >>>> Hi Stuart, >>>> >>>> You seem to be the only person having an issue with viewing / downloading >>>> your ANZ eStatements. >>>> You mention you receive a message in Safari Snow Leopard, but nothing in >>>> Lion? >>>> What happens in Lion when you click or double click on the eStatement PDF? >>>> >>>> >>>> 1. Go to ~/Library/Caches/com.apple.Safari/. The tilde ~ means your Home >>>> Library. >>>> Delete the Cache.db file. Drag it to the Trash >>>> >>>> 2. Restart Safari >>>> >>>> If you don’t have your Home Library showing in Lion: >>>> >>>> 1. Close Safari, then open Terminal. Type or Copy & Paste >>>> >>>> chflags nohidden ~/Library/ >>>> >>>> You will then be able to see ~/Library in the Finder. >>>> >>>> 2. Go to ~/Library/Caches/com.apple.Safari/. Delete the Cache.db file. >>>> >>>> 3. Restart Safari >>>> >>>> If you still cannot view or download your ANZ eStatements after following >>>> all the suggestions that have been given, try 'not blocking any cookies'. >>>> >>>> a) Select "Safari" from the menu bar and then select "Preferences" from >>>> the menu. >>>> b) From the new window, select "Privacy" from the icons along the top and >>>> then check that the following options are ticked: >>>> In the "Block cookies" section, if you have selected ‘From third parties >>>> and advertisers’ try selecting “Never”. >>>> >>>> If you still cannot view or download your ANZ eStatements you might have >>>> to contact ANZ. >>>> >>>> >>>> Cheers, >>>> Ronni >>>> >>>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >>>> 2.3GHz / 8GB / 750GB @ 7200rpm HD >>>> >>>> OS X 10.7.3 Lion >>>> Windows 7 Ultimate (under sufferance) >>>> >>>> >>>> >>>> On 22/04/2012, at 3:34 PM, Stuart Breden wrote: >>>> >>>>> Had that already, Ronni. >>>>> >>>>> Redid it and still not work. >>>>> >>>>> Stuart Breden >>>>> PO Box 132 >>>>> Kalamunda WA 6926 >>>>> Ph: (08) 9257 1577 >>>>> Mbl: 0417 053 266 >>>>> >>>>> Please consider the environment before printing this email >>>>> >>>>> >>>>> >>>>> >>>>> On 13/04/2012, at 6:20 AM, Ronda Brown wrote: >>>>> >>>>>> Hi Stuart, >>>>>> >>>>>> If you have all the settings that I suggested previously in Safari. >>>>>> Check you also have unselected 'Block Pop-Up Windows' under the Safari >>>>>> Menu. >>>>>> 1. Open Safari >>>>>> 2. Click on the Safari Menu >>>>>> 3. Uncheck 'Block Pop-Up Windows' >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> Sent from Ronni's iPad >>>>>> >>>>>> On 12/04/2012, at 7:13 PM, Stuart Breden <[email protected]> wrote: >>>>>> >>>>>>> Ronni, I've done exactly what you suggested. At work I still only got >>>>>>> the error message (Snow Leopard), at home nothing (Lion). >>>>>>> >>>>>>> What now? >>>>>>> >>>>>>> Stuart Breden >>>>>>> PO Box 132 >>>>>>> Kalamunda WA 6926 >>>>>>> Ph: (08) 9257 1577 >>>>>>> Mbl: 0417 053 266 >>>>>>> >>>>>>> Please consider the environment before printing this email >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On 10/04/2012, at 8:02 PM, Ronda Brown wrote: >>>>>>> >>>>>>>> Hi Stuart, >>>>>>>> >>>>>>>> Why your message has not shown on WAMUG Mailing list and is not >>>>>>>> showing in WAMUG Mailing list is because it is an attachment. >>>>>>>> WAMUG Mailing list does not allow attachments, only plain text emails. >>>>>>>> >>>>>>>> The ANZ online Statements are in PDF format the same as all the banks >>>>>>>> and the settings are the same as most banks. >>>>>>>> >>>>>>>> I’ve typed the error message from the attachment you sent me, it reads: >>>>>>>> >>>>>>>> /quote: >>>>>>>> Why your statement is unavailable: >>>>>>>> >>>>>>>> To access your ANZ online statements you need to have your browser >>>>>>>> cookies enabled. >>>>>>>> You'll also need to be logged into ANZ Internet Banking before you can >>>>>>>> access your online statements. >>>>>>>> >>>>>>>> What you need to do: >>>>>>>> >>>>>>>> Make sure that your browser cookies are enabled, if you're not sure >>>>>>>> how you can find out more >>>>>>>> Log into ANZ Internet Banking by going to www.anz.com, then to access >>>>>>>> your online statements go to Accounts and View Online Statements. >>>>>>>> /End Quote: >>>>>>>> >>>>>>>> Using Safari to access your ANZ online statements, you need to: >>>>>>>> >>>>>>>> Step 1 - Check the security settings: >>>>>>>> >>>>>>>> a) Select "Safari" from the menu bar and then select "Preferences" >>>>>>>> from the menu. >>>>>>>> b) From the new window, select "Security" from the icons along the top >>>>>>>> and then check that the following options are ticked: >>>>>>>> Enable Java >>>>>>>> Enable JavaScript >>>>>>>> Ensure the "Block pop-up windows" box is left unchecked. >>>>>>>> Click the red close window button in the top left corner. >>>>>>>> >>>>>>>> Step 2 - Enable cookies for ANZ >>>>>>>> >>>>>>>> a) Select "Safari" from the menu bar and then select "Preferences" >>>>>>>> from the menu. >>>>>>>> b) From the new window, select "Privacy" from the icons along the top >>>>>>>> and then check that the following options are ticked: >>>>>>>> In the "Block cookies" section, if "Always" is selected, change it to >>>>>>>> "From third parties and advertisers". If "Never" is selected, you can >>>>>>>> leave it the way it is. >>>>>>>> Click the red "close window" button in the top left corner. >>>>>>>> >>>>>>>> Step 3 - Clear the cache >>>>>>>> >>>>>>>> a) Select "Safari" from the menu bar and then select "Empty cache" >>>>>>>> from the drop down menu. >>>>>>>> b) When the confirmation window appears, click "Empty" to clear the >>>>>>>> browser cache >>>>>>>> >>>>>>>> Step 4 - Apply all changes >>>>>>>> >>>>>>>> To enable these changes, close and restart your browser. >>>>>>>> Once you have re-opened the browser, your Safari settings should be >>>>>>>> compatible with ANZ Internet Banking and allow you to log on. >>>>>>>> >>>>>>>> This is all fairly standard for accessing online bank statements. >>>>>>>> >>>>>>>> Cheers, >>>>>>>> Ronni >>>>>>>> >>>>>>>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >>>>>>>> 2.3GHz / 8GB / 750GB @ 7200rpm HD >>>>>>>> >>>>>>>> OS X 10.7.3 Lion >>>>>>>> Windows 7 Ultimate (under sufferance) >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On 10/04/2012, at 6:27 PM, Stuart Breden wrote: >>>>>>>> >>>>>>>>> Here is the WAMUG message, Ronni with the error message at the bottom. >>>>>>>>> >>>>>>>>> Stuart Breden >>>>>>>>> PO Box 132 >>>>>>>>> Kalamunda WA 6926 >>>>>>>>> Ph: (08) 9257 1577 >>>>>>>>> Mbl: 0417 053 266 >>>>>>>>> >>>>>>>>> Please consider the environment before printing this email >>>>>>>>> >>>>>>>>> Begin forwarded message: >>>>>>>>> >>>>>>>>>> From: Stuart Breden <[email protected]> >>>>>>>>>> Subject: eStatements >>>>>>>>>> Date: 9 April 2012 5:08:58 PM AWST >>>>>>>>>> To: WAMUG Mailing List <[email protected]> >>>>>>>>>> >>>>>>>>>> Out of the blue I was unable to open the eStatements on both my >>>>>>>>>> business and personal ANZ Internet Banking accounts. >>>>>>>>>> >>>>>>>>>> This is the error message I got. >>>>>>>>>> >>>>>>>>>> I followed the instructions but no luck. >>>>>>>>>> >>>>>>>>>> Suggestions? >>>>>>>>>> >>>>>>>>>> Stuart Breden >>>>>>>>>> PO Box 132 >>>>>>>>>> Kalamunda WA 6926 >>>>>>>>>> Ph: (08) 9257 1577 >>>>>>>>>> Mbl: 0417 053 266 >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
