Aside from coverage, I have found that Telstra's service for this Mac user sucks.
I have a wireless 3G plan using the NetComm 3G21WB modem. I received notice that the modem urgently required an update, and since my download speeds had been averaging less than 1 MBps, I made enquiries. I found that the update required the use of a Windows machine. Well, I had deliberately divested myself of Windows hardware and software. I complained. A week or so later, I received replies from Technical Support: "First, I would like to extend my apologies for any inconvenience that this issue had caused you. Unfortunately, firmware update file is only compatible with a Windows computer. You can only update the 3G21 modem by using downloading the file to a Windows Computer, connect the modem to the Windows Computer using an ethernet cable. Lastly run the file from the Windows computer to your modem. If you have any other questions ...." And, another ... "We understand how hassle to do this upgrade. As far as benefit is concern it will help your connection perform much better. For the meantime, the only way that we can perform this upgrade is by connecting your modem to a Windows machine, and run the download on that machine. Once done, you can now connect using your MAC and receive the higher downlink speeds. BigPond is still finding its better solution on how we can establish such process on MAC users soon." In case you missed it, they are telling me that I have to borrow or otherwise acquire a different OS in order to update the equipment they sold me as a Mac user. Still seething, Vlad James -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
