Hi Jennifer Sorry to hear it's still doing the same. I've sent you an off list email as well. But yes, as Ronni mentioned, try running it without anything externally plugged in (bar keyboard and mouse). Run that and see how goes. But at a guess I'd probably think it may be hardware related as well. Will follow it up with you and hopefully we can work through the issues to get it all sorted.
Kind regards Daniel Sent from my iPhone 4s --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <daniel AT macwizardry.com.au> Web: <http://www.macwizardry.com.au> **For everything Apple** On 28/11/2012, at 11:01 AM, Ronni Brown <[email protected]> wrote: > Hi Jennifer, > > Just a very quick reply as heading out to meet with a client (if I don't get > blown away in this terrible weather we are experiencing down south). > Do you have any external drives attached to your iMac when you startup and > experience the screen freezes? > If so: Unmount the external drive/s (Command-E) & disconnect the external > drive/s and see if the freezes stop happening on startup. > > Have you 'Repaired The Drive'? > You need to boot from the install disc and repair the hard drive using the > Utilities > Disk Utility on the disc. > Every force shutdown usually damages the drive's directory. > > I would also suggest you run the Apple Hardware Test. > How to Perform hardware test: Apple Knowledgebase Article HT1509 > <http://support.apple.com/kb/HT1509> > then: > • run the quick test (takes a few seconds) > • run the extended test (can take several hours) > > Let us know the results of the Hardware Test. > > This could be Hardware, could be the Display / Graphics, could be software > related... very hard to give help without seeing the iMac and running some > tests. > > I have to rush now, I'll be back later today but someone else might be able > to help you in the interim. > > Cheers, > Ronni > > 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" > 2.3GHz / 8GB / 750GB @ 7200rpm HD > > OS X 10.8.2 Mountain Lion > Windows 7 Ultimate (under sufferance) > > > On 28/11/2012, at 9:58 AM, Jennifer Lefroy <[email protected]> wrote: > >> Hello Everyone, >> >> Recently we had screen freezes on our iMac Version 10.6.8 running Snow >> Leopard. A wizard technician sorted that and it was fine for a short >> time. Now it has shown a frozen bluey grey screen on start up this morning >> (normal one after being powered off), froze again yesterday, has shown on >> one occasion on start up a full transitory white screen with small >> rectangular dashes and there have been a couple of occasions when, on >> opening an application, a small version of this white widow with dashes has >> appeared very briefly. I repair permissions after updating. >> >> The multi coloured wheel also seems to appear more frequently. >> >> Should we be thinking of more technical help or are we heading towards >> replacement? The computer is 5 years old, but when working well, does >> everything we need and so we have no wish to upgrade unless our present one >> is a hopeless cause. >> >> My apologies if I am asking an impossible question. >> Regards, >> Jennifer > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.wamug.org.au/pipermail/wamug.org.au-wamug/attachments/20121128/a83db230/attachment.htm > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
