Hi Jon, What is the update on this? If your friend has installed MacKeeper or has downloaded & installed something that contained a Trojan as I mentioned previously... It needs to be fixed quickly... before it causes serious damage and/or loss of data.
Cheers, Ronni Sent from Ronni's iPad4 > On 15 Aug 2014, at 2:02 pm, Ronda Brown <[email protected]> wrote: > > Hi Jon, > > It is difficult for us to give support through a third party - we need to > sometimes ask for more information from the user, then give suggestions, and > receive the results of the suggestions. > Conversing through a third party to pass on the info to the user and then > send back this information to the third party to send to the list, is time > consuming and more difficult. > It would be better if your friend/s joined the WAMUG mailing list so they > could directly post to the list and receive help. > > NOTE: If the lady has installed MacKeeper we will need to give her > instructions how to correctly uninstall the terrible "Junk ware" known to > cause all sorts of problems. > > But from what the lady has described to you below she might have 'Smart > Shopper' or 'MacSmart ' installed on her Mac? > If so there could be a trojan - sometimes referred to as "Vidx" installed. > > Ask her to: Check in the Safari menu bar - Safari > Preferences > Extensions > 1. If "Macsmart" or any other "Smart Shopper" type extension is there, select > it and > Uninstall the "MacSmart" extension. > Do the equivalent in Firefox and Chrome, if she uses either of those browsers. > > 2. In the Applications folder she may (or may not) have an item with the name > "Vidx," or "MacSmart," or perhaps by some other name. If so, it should be > deleted. > > 3. Restart the Mac and Restart Safari > > Cheers, > Ronni > Sent from Ronni's iPad4 > > >> On 14 Aug 2014, at 1:42 pm, David Noel <[email protected]> wrote: >> >> I strongly recommend using the Adware Removal Tool on >> http://www.thesafemac.com/art/. It's free, and filters off all adware on all >> (as far as I know) your browsers. >> >> David Noel >> 2014 Aug 14 >> >> >> >> >>> On 14 August 2014 13:00, Stephen Chape <[email protected]> wrote: >>> Has she installed Mac Keeper at some point ? >>> >>>> On 14 Aug 2014, at 12:28 pm, Jon Davison <[email protected]> wrote: >>>> >>>> A friend of mine uses Safari 7.0.5, and she has hundreds of adds popping >>>> up, all in their own window, they appear in the browser and windows behind >>>> the browser. Often the address bar on these adds is 'Mac Keeper'. >>>> To get around this, she used an open source add blocker ABP which seemed >>>> to block some adds. For instance seven hundred and twenty adds were >>>> blocked over two days. Now Safari is showing say up to 12 adds are being >>>> blocked over 10 minutes. But others are appending in windows all the time. >>>> >>>> She has emptied the history and cache, plus cleaned the system with Onyx >>>> and Disk Utilities. >>>> >>>> Mavericks OS 10.9.4/4GB RAM/2.3 GHz//MacBook Pro 2013/15" screen/ >>>> >>>> Any idea how she may stop this? or is this a virus issue? >>>> >>>> >>>> Thanks >>>> John >>>> >>>> John W Davison >>>> Photographer/Art Director >>>> Eye in the Sky Productions >>>> 'The Corner Studio' >>>> The Tresillian Centre >>>> 21 Tyrell St >>>> Nedlands >>>> Western Australia >>>> m: 0403 235938 >>>> e: [email protected] >>>> Facebook: jondcameraman >>>> w: www.eyeinthesky.com.au >>>> w: www.tresillianartists.org >>>> Member: ISAP >>>> (International Society for Aviation Photographers)
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