Hi Bill, When I had issues with my Eyetv3 Elgato suggested I use their software to uninstall it before re-installing.
Anyway, this was their reply .. "Daniel Landsberg replied: Brian, Thank you for contacting Elgato Systems. We are sorry to hear that you are having issues with your Elgato EyeTV 3 Software. First, let's uninstall EyeTV, so you can install it again. Before you uninstall the software, make sure that you have your EyeTV Activation Key, you will need this to re-install the software. If you are unable to locate your Activation Key, you may be able to retrieve it here: http://help.elgato.com/customer/portal/articles/1139745-i-need-help-with-my-eyetv-activation-key?b_id=360 Once you have located your Activation Key, we have a special utility, called EyeTV Reporter, that can help you with the uninstall process, you can download it here: http://help.elgato.com/customer/portal/articles/1139576-how-do-i-use-the-eyetv-reporter-utility-?b_id=360 First, please complete the "Easy - Backup Preferences" section, so your basic settings will be saved, just in case. Then, the "Easy - Uninstall" section will give you the necessary instructions on how to complete the uninstall. Finally, you can download EyeTV again from here, if necessary: http://www.elgato.com/en/eyetv/eyetv-3/support/update Launch it to start the installation process. Once this is complete, let's repair the Disk permissions. Open Applications > Utilities > Disk Utilities In Disk Utility, select the disk in the list. Click First Aid. Click Repair Disk Permissions to test and repair permissions. If this does not resolve your issues, we would like you to send us more information about your Mac and its setup.You can do this using the EyeTV Reporter Utility. In the Advanced section, we would like you to select all items under sections A-F, then press Next. After you send us the information, please respond to this email and let me know that they were uploaded, so I can have a technician start to analyze them. Thank you, Daniel Landsberg Customer Support Elgato Systems LLC" I hope this helps Brian On 16/05/2015, at 7:20 AM, Juliet Kitson <[email protected]> wrote: > Please help > I have just installed Eyetv3 with a new diversity unit,after running auto > tune I get plenty of channels but they are from the previous eyetv2 I removed > the applications both 2 & 3 removed eyetv archive folder did another install > same result I am in Tamworth but get all Tasmanian stations which is where I > original installed version 2 what am I missing . > Regards Bill > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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