G'day Brian When we get old we sometimes don't think and look for hard solutions but the answer was simple, at present I am house sitting in Tamworth so I plugged antenna lead into wall socket which is where the problem started because I did not check where feed came from when I looked at back of house I saw a phased array antenna but when I went to front of house I saw a satellite dish and surprisingly the Elgato does not work from a satellite feed, the worst part was that I am an Electronics engineer and worked in the industry for 53 years."How dumb can you be". So thanks for your reply . Regards Bill
On Sun, May 17, 2015 at 3:01 PM, Brian Scott <[email protected]> wrote: > Hi Bill, > > When I had issues with my Eyetv3 Elgato suggested I use their software to > uninstall it before re-installing. > > Anyway, this was their reply .. > > "*Daniel Landsberg* replied: > Brian, > > Thank you for contacting Elgato Systems. > > We are sorry to hear that you are having issues with your Elgato EyeTV 3 > Software. > > First, let's uninstall EyeTV, so you can install it again. Before you > uninstall the software, make sure that you have your EyeTV Activation Key, > you will need this to re-install the software. If you are unable to locate > your Activation Key, you may be able to retrieve it here: > > > http://help.elgato.com/customer/portal/articles/1139745-i-need-help-with-my-eyetv-activation-key?b_id=360 > > Once you have located your Activation Key, we have a special utility, > called EyeTV Reporter, that can help you with the uninstall process, you > can download it here: > > > http://help.elgato.com/customer/portal/articles/1139576-how-do-i-use-the-eyetv-reporter-utility-?b_id=360 > > First, please complete the "Easy - Backup Preferences" section, so your > basic settings will be saved, just in case. Then, the "Easy - Uninstall" > section will give you the necessary instructions on how to complete the > uninstall. > > Finally, you can download EyeTV again from here, if necessary: > > http://www.elgato.com/en/eyetv/eyetv-3/support/update > > Launch it to start the installation process. > > Once this is complete, let's repair the Disk permissions. > > Open Applications > Utilities > Disk Utilities > In Disk Utility, select the disk in the list. > Click First Aid. > Click Repair Disk Permissions to test and repair permissions. > > If this does not resolve your issues, we would like you to send us more > information about your Mac and its setup.You can do this using the EyeTV > Reporter Utility. > > In the Advanced section, we would like you to select all items under > sections A-F, then press Next. > > After you send us the information, please respond to this email and let me > know that they were uploaded, so I can have a technician start to analyze > them. > Thank you, > Daniel Landsberg > Customer Support Elgato Systems LLC" > I hope this helps > Brian > > > > On 16/05/2015, at 7:20 AM, Juliet Kitson <[email protected]> wrote: > > Please help > I have just installed Eyetv3 with a new diversity unit,after running auto > tune I get plenty of channels but they are from the previous eyetv2 I > removed the applications both 2 & 3 removed eyetv archive folder did > another install same result I am in Tamworth but get all Tasmanian stations > which is where I original installed version 2 what am I missing . > Regards Bill > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - < > http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - < > http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >
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