Hi Jennifer, Without knowing any details how you have setup the Dual-Band network or your ISP. Are you using PPPoE or PPPoA? What MTU setting do you have set?
The normal MTU (Maximum Transmit Unit) value for most non-PPPoA is 1500 bytes, or 1492 Bytes for PPPoE connections. For some ISPs you may need to reduce the MTU. I have found sometimes the most stable connection for PPPoE is around MTU 1400 on Netgear Routers You could try: Log into the Router using a web browser Then Go to Advanced setup, and go to WAN setup, and set the MTU at 1400 Power cycle all Then test if you can keep the connection. If you can keep a solid connection at 1400 you can experiment with increasing to 1492 Cheers, Ronni Sent from Ronni's iPad4 > On 31 Mar 2017, at 5:18 pm, Jennifer Lefroy <[email protected]> wrote: > > Good afternoon, > I have been having problems with my internet connection dropping out since > moving house - only a few hundred metres - two months ago. Telstra > eventually improved matters by locating a resistance, but I am in an old area > with old copper wiring and I am quite a distance from the exchange which > Telstra says makes for difficulties. A few days ago, I could not connect > with my router at all and so bought a new one: Netgear Nighthawk VDSL/ADSL as > I have been notified of NBN installation between April and August. I managed > to set it up and my iPad and iPhone connected but not my Mac desktop. I > asked my provider for help, but the technician only succeeded in losing the > connections with the iPad and iPhone. In frustration, I turned everything > else and overnight the magic happened and everything including my desktop was > connected this morning. However, later in the day, I lost connection and > trying to reconnect, the password was not accepted. I turned everything off > for a few hours an d I am now back online. I believe my provider had problems at their end for a short time only. > > Does any one have any advice or possible explanation or do I just thole the > dropping in and out till NBN arrives? > > Kind regards, > Jennifer > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
