Yes I’m also waiting for Westpac to “hurry up” with ApplePay on their side. I’ve been with Westpac since first moving to Australia (which from memory was around 1998). I actually sent them an email the other day about this, as their feedback for it as been ongoing for the last 3-4 years saying “once it’s available, we’ll look into having it”, and they seem to have a “blanket response” for it. Which is quite poor. This was my email conversation with them,….
My “Feedback” to them using their online form /quote When will Westpac add Apple Pay here in Australia. On twitter and other places they say ¦it¦s coming¦, ¦we¦re looking into it ¦ etc. But this has been going for the last 3 years at least. Plenty of other Aus banks have taken it on and ANZ has had it for ages. (And even smaller banks have it!). Yet we¦re still waiting. And the US and other places have it also. Why is there such a delay when plenty of customers are requesting it , and plenty more leaving Westpac to go elsewhere to get. As a loyal customer for over 17years even I¦ve been considering it with such a delay. Please consider implementing it this year. /end quote Their response was,.. /quote Dear Daniel, Thank you for your enquiry in relation to Apple Pay. At this stage Apple Pay is not eligible for Westpac Mobile Payments. Currently Samsung mobiles are the only phones that have the appropriate phone hardware required to support Westpac's Mobile Payments Solution. While many other Android handsets have NFC functionality which allows the phone to talk to the contactless card reader, they don't have the required ESE security hardware (Embedded Secure Element) that we use to keep your payment details safe. Once handset manufacturers add ESE to handsets for NFC payments, Westpac will then look to add its Pay functionality to these devices in Australia. We are always looking at ways to improve, and always keen to hear feedback and suggestions from our customers. If this changes in the future you will be notified through advertising on our website, through the Westpac app as well as notifications through email. Thank you again for your feedback. Yours sincerely /end quote To which my response was,… /quote Hi <name> I find this quite surprising as Apple have a secure enclave (which even they don’t have access to the data once it’s there), as they process via token’s rather then details. So the secure enclave used for security is more then sufficient for all other “details”. Yet a lot of banks and places in the US and other countries can process Apple Pay through it. And ANZ amongst many many many smaller banks can process Apple Pay through it, and you’re using what appears to be a “poor excuse” that it isn’t secure enough????? And online for about the last 4 years the Westpac “standard line of excuse” that “we’re looking into” has just been ongoing. I would have thought in this day and age of “customer service” that Westpac would surely see that a lot of your customer base want it, and have been requesting it for over 4 years - other banks can do. Yet Westpac can’t???? The secure enclave for Apple Pay is completely different to Westpac’s own Mobile Payments Solution (internet banking, payment app), so it would go above the requirements security. Or is it more that because Westpac with the other 2 major banks lost their ACCC case against Apple in that Apple wouldn’t open the secure enclave for them to use that we’re not seeing Apple Pay implemented? I am a little disappointed in this “standard line of response” and I know from other Westpac customers they are also waiting as well. (can only wait so long before other banks start looking attractive). And given I’ve banked with Westpac for over 17 years this is quite disappointing. Kind regards Daniel /end quote Strangely enough, I never got a response back to that one,….lol. And that was over 2 weeks ago now. ( I don’t think I was “that” rude,..I was just getting a point across,…..lol. So that’s all I’ve said to people, is to keep filling in the online feedback form on their banks. I’d think if enough customers keep complaining about it, something might happen. Just very poor responses from them I felt. I really like my Westpac rewards CC and don’t really want to move banks or get another card just for Apple Pay,…but it’s quite annoying just to get the standard “card response” to a query…… Still, I suppose it could be worse, ….like the NBN mess….lol. :) (Or maybe I’m just getting grumpier in my “old age”,….hehe). Sorry for the long post /rant,…just my 2cents worth,…hehe Kind regards Daniel Sent from my iPhone 7 --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <daniel AT macwizardry.com.au> Web: <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. > On 28 Oct 2017, at 2:56 pm, Stephen Chape <[email protected]> wrote: > > The Big 4 are still negotiating with Apple for a deal. > They wanted to form a Cartel for this but it was knocked back by our Federal > Government. > I am still waiting ! > >> On 28 Oct 2017, at 7:53 am, Rod Blitvich <[email protected]> wrote: >> >> Hi >> I am with Westpac and Commonwealth banks. >> Please - what is my best way to use ApplePay? >> Get an ANZ credit card? >> ta >> Blitto >> >> <image.gif> >> >> Rod Blitvich - Amy & Sam’s Dad >> . . . . . . . . . . . . . . . . . . . . . . . . . . >> Good Ideas >> 0409 681 256 >> [email protected] >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > > Regards, > Stephen Chape > > > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
