Hi Severin Another way around if still not having any success. Log in to www.office.com and go to the “Install Office” on that page,…should be a link once you log in, or listed under Account. Then you can click “Install Office” orange button and it will download the full Office365 package install again. Once there, you can download a larger installer, which will go through and overwrite the Office that is there with a slightly newer one. I’ve found on some occasions that this then solves the “can’t install” issue.
Hope something there helps. Kind regards Daniel Sent from my iPhone XS --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <daniel AT macwizardry.com.au> Web: <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. > On 18 Mar 2019, at 2:52 pm, Ronni Brown <[email protected]> wrote: > > Most current packages for Office for Mac > March 12, 2019 > Version 16.23.0 (19030902) > https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac > > > https://support.office.com/en-gb/article/update-office-for-mac-automatically-bfd1e497-c24d-4754-92ab-910a4074d7c1?ui=en-US&rs=en-GB&ad=GB > > If you're having trouble updating with Microsoft AutoUpdate, use these > troubleshooting steps. > > • Open Safari and download the latest version of Microsoft AutoUpdate. > > • Open Finder. Press Command +Shift+h. > > • Go to Library > PrivillegedHelperTools and make sure that > com.microsoft.autoupdate.helpertoolexists. Run Microsoft AutoUpdate. > > If the file doesn't exist, redownload Microsoft AutoUpdate using the link > above. > > > > Regards, > > Ronni > > Ronni Brown’s iPad Pro 12.9-inch 256GB > > > On 18 Mar 2019, at 2:42 pm, Severin Crisp <[email protected]> wrote: > >> No, no Silverlight. >> >>> On 18 Mar 2019, at 2:29 pm, Ronni Brown <[email protected]> wrote: >>> >>> Hello Severin, >>> >>> If you have Silverlight installed, make sure you are using the latest >>> version as Office Auto Update crashes with older versions of Silverlight. >>> >>> Regards, >>> Ronni >>> >>> Ronni Brown’s iPad Pro 12.9-inch 256GB >>> >>> >>> On 18 Mar 2019, at 1:38 pm, Severin Crisp <[email protected]> wrote: >>> >>>> I have High Sierra on a MacBook Air. I have never before had any trouble >>>> with the MSoft updates of Office 365. The current update (16.23.0) >>>> apparently runs, downloads the update bits for Excel, Power Point and Word >>>> then halts in the installation - “…unable to download several update >>>> segments. Try again….. It has continued to fail over the last 2 weeks. >>>> Suggestions please! >>>> Severin Crisp >>>> >>>> ________________________________ >>>> Assoc Prof Severin Crisp, FIP, FAIP >>>> Clarence Estate, 55 Hardie Rd, >>>> Albany, Western Australia, 6330 >>>> (Home: 15 Thomas St, Mount Clarence, >>>> Albany, Western Australia, 6330) >>>> Ph 0484 624 741 >>>> Email: [email protected] >>>> ________________________________ >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> ________________________________ >> Assoc Prof Severin Crisp, FIP, FAIP >> Clarence Estate, 55 Hardie Rd, >> Albany, Western Australia, 6330 >> (Home: 15 Thomas St, Mount Clarence, >> Albany, Western Australia, 6330) >> Ph 0484 624 741 >> Email: [email protected] >> ________________________________ >> >> >> >> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
