Hi Matt, Did you setup with ‘two-step verification? If so you should have a ‘Recovery Key’
Accounts with two-step verification Go to your Apple ID account page and click "Forgot Apple ID or password." Enter your Apple ID, select the option to reset your password, then choose Continue. ... Enter your Recovery Key for two-step verification.* Choose a trusted device. ... Enter the verification code. Kind Regards, Ronni Ronni Brown’s iPad Pro 12.9-inch 256GB > On 6 Mar 2020, at 8:36 am, Matt Falvey <[email protected]> wrote: > > Hi, I regularly get messages telling me that “This Mac can’t connect to > iCloud because of a problem with “my email address” Open iCloud preferences > to fix this problem. > > I have two options “Later” and “iCloud Preferences” > > I choose iCloud Preferences and it tells me “Enter the Apple ID password for > “my email account” , The password for “my email account” needs to be updated. > > I use my stored password and it doesn’t work. So I go to the reset password > option and it tells me I can reset the password using the password I use to > unlock the computer, I try this and get a spinning wheel of death. > > In the meantime and every time I have the same message I look at System > Preferences and iCloud and it has my photo and my email address there and the > option to “Sign Out” at the bottom, which would indicate to me that I am > already signed in. > > But when I go the Account details, under General it has my name and Apple ID. > But once I press Contact I get the message, “Enter your password to make > changes to your account” and it prompts me to enter the password for my email > account that it hasn’t recognised previously. > > Any ideas for a solution anyone? > > Thanks. > > Matt. > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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