Matt I have been using
[1]Home - Domain Names, Web Hosting for Perth, Western Australia
[2]hostingserviceswa.com.au
[3]apple-touch-icon-7e815b.png
With great success for a long time. No fuss, resolves problems quickly
and is very customer focused.
Yes it’s run by our very own Daniel
Tim Law
On 22 Jan 2023, at 3:11 pm, Matt Falvey via WAMUG
<wa...@lists.wamug.org.au> wrote:
Hi, I know this is not strictly mac related, but it is about webs site
hosting mac a product from Reunion family tree application on The Next
Generation of Genealogy Sitebuilding (TNG).
I have had a family tree website for many years hosted by Webcity which
were taken over by Vodien Internet Solutions, based in Singapore around
mid 2020.
On 1 Jan 2023 I noticed my site was down and thought it may be related
to the change of the year so I let it go before notifying them on the
3rd. Since then they have managed to get the website up intermittently
about 3 or 4 times.
(I registered my Domain name with Crazy Domains and in mid 2020 I
received notification that they would be transferring their operation
to Dreamscape Networks International, based in Singapore, but still
operating under the same name.)
As the website was continually off line I thought I would contact Crazy
Domains to See if there was anything wrong with my Domain registration,
which may have explained why the site was not working,. The technician
there was able to access my website and everything that had been
happening since I lodged my complaint with Vodien. (I subsequently
found out they are the same company.)
Any way it seems he knew what was wrong and told me to get in touch
with auDA as there was nothing, they could or were allowed to do.
I had never heard of the auDA, but they are a non profit .au Domain
Adminstration that oversees the operation and management framework of
the .au domain on the internet.
Apparently they advised Vodien on 19 Dec 2022 that a Ph ishing scam
impersonating the America First Credit Union was trying to acquire
account numbers and passwords, they gave Vodien 72 hours to fix it and
when they didn’t’ they blocked the website with a message to them
serverHold DNS abuse. They said Phishing had been reported by, various
organisation.
auDa had to tell me what to tell Vodien what the problem was and how to
fix the problem.
So Vodien did that and the website came back up and went back down
again.
Then then said to fix it they would need to go back to a September back
up, reinstall it and everything will be working fine after that . They
did that and the same problem is persisting, the website is down.
So I asked them a couple of days ago, were they going to seriously
attempt to fix the problem, expedite it to a senior member so I can get
the service I require and what compensation I will be receiving?
They came back with, they had moved it up the chain and the senior
engineer recommended that I authorise them migrating the website to a
new server for free. I asked them what is the benefit of going to the
new server. They replied that the new server has been securely updated
and is free of any problems. They also offered 3 months extension of my
current contract for free.
Has anyone had any similar issues? Or has anyone with any knowledge of
hosting any suggestions as to whether it is a good idea to move to the
new server or not? (I presume if I don’t, I won’t have a website.)
Finally can anyone recommend a family tree friendly host service,
(possibly Australian based), for when I almost certainly choose to
move?
Thanks
Matt.
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