Regards, Stephen Chape Mac by choice Windows because my employer knew no better
On 20 Oct 2025, at 5:02 pm, STEPHEN CHAPE <[email protected]> wrote: Hi Daniel .. this is the reply from David. I am hoping you may be able to add to this. Hi Stephen, Thank you very much for posting the problem and forwarding Daniels response. Initially this looked promising as I was able to see all my chats on my new phone - whoop, whoop!!!! However, when I opened the chats on the new phone none of the photo/video files were present. Furthermore, none of the media files were listed when I viewed the chat details through Settings. When I clicked on the blank media file placard holder within the chats, the file downloaded but this isn’t a long term solution. I’d like to have all the files on the device and available for viewing offline. The other concern is what happens when I transfer my WhatsApp account to my new phone. By default, it now becomes the primary device and is therefore no longer “linked” to my old phone. Any further insights Daniel can offer would be very much appreciated. Thank you.
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