Hello Stephen, I am not sure how long David has waited. WhatsApp manages to store vast amounts of information and it takes some time for all the data to repopulate and reorganise itself onto a new machine.
I suggest he sleeps on it and sees how it is in the morning. Regards Tim > On 20 Oct 2025, at 5:02 pm, STEPHEN CHAPE via WAMUG > <[email protected]> wrote: > > Hi Daniel .. this is the reply from David. > > I am hoping you may be able to add to this. > Hi Stephen, > Thank you very much for posting the problem and forwarding Daniels > response. > Initially this looked promising as I was able to see all my chats on my > new phone - whoop, whoop!!!! However, when I opened the chats on the > new phone none of the photo/video files were present. Furthermore, none > of the media files were listed when I viewed the chat details through > Settings. When I clicked on the blank media file placard holder within > the chats, the file downloaded but this isn’t a long term solution. I’d > like to have all the files on the device and available for viewing > offline. > The other concern is what happens when I transfer my WhatsApp account > to my new phone. By default, it now becomes the primary device and is > therefore no longer “linked” to my old phone. > Any further insights Daniel can offer would be very much appreciated. > Thank you. > Regards, > Stephen Chape > Mac by choice > Windows because my employer knew no better > > On 20 Oct 2025, at 9:34 am, Daniel Kerr via WAMUG > <[email protected]> wrote: > > Hi Stephen, > If he just signed in to WhatsApp on the new iPhone - then goes to “Link > New Device” - it should automatically sync all the chats from the old > phone - without needing to “transfer it”. > That’s the way I’ve done it for other clients. Just sign in to WhatsApp > on the new iPhone and go through the steps to sign in again - and all > their chats appeared automatically. > Didn’t need to “back up” or do anything. That all worked. > So I’d recommend perhaps trying that first and see how it goes. > You can find the steps to it here - > https://faq.whatsapp.com/1317564962315842/?cms_platform=iphone&helpref= > platform_switcher > • Go to Settings (the gear icon). > • Tap Linked devices. > • Tap Link device. > • You may be prompted to verify your identity using your phone's > passcode or Face ID/Touch ID. > • Scan the QR code that is displayed on the new iPhone's screen. > Otherwise some steps here also - > https://faq.whatsapp.com/209942271778103/?cms_platform=iphone&helpref=p > latform_switcher > Other thing that could be causing an issue could be things like - > 1. Some “corrupted” chat or data is blocking it. > 2. If it’s a very large “chat history” and data, or photos (lots of > photos). > 3. Corruption of an image or attachment with in. > 4. Privacy settings are set correctly on both iPhones. > 5. Encryption of a particular chat is “blocking” it. > 6. Not enough storage on either device - even though it’s going to > iCloud - the old iPhone would still need enough storage on the iPhone > to “save” it into iCloud Drive so it can be accessed on the new phone. > So if the old phone has limited storage, it could be “stopping it”. > But they would be some of the things I would try and work through > first. > Kind regards > Daniel > Sent from my iPhone 16 Pro > --- > Daniel Kerr > MacWizardry > p : 0414 795 960 > e : <daniel AT macwizardry.com.au> > w : <http://www.macwizardry.com.au> > **For everything Apple** > NOTE: Any information provided in this email may be my personal opinion > and as such should be taken accordingly, and may not be the views of > MacWizardry. Any information provided does not offer or warrant any > form of warranty or accept liability. It would be appreciated that if > any information in this email is to be disseminated, distributed or > copied, that permission by the author be requested. > *** Avoid Scams! - Get my latest eBook to help protect yourself, your > finances and what things to look out for. Grab your copy today from - > https://ebooksonline.com.au/ *** > > On 19 Oct 2025, at 10:51 pm, STEPHEN CHAPE via WAMUG > <[email protected]> wrote: > My son bought a new iPhone 16 a few months ago. > He has been able to transfer everything from his old iPhone except > WhatsApp chats. > Even his local Apple store could not help him. > When transferring from phone to phone via WiFi it stops at 37% > consistently. > When uploading to iCloud (200GB capacity) the phone compresses the > chats first. > And stores the compressed folder on his old phone before uploading. > Problem is that the old phone does not have the capacity to store > the > folder. > Does anyone have another idea that might work please ? > Regards, > Stephen Chape > Mac by choice > Windows because my employer knew no better > -- The WA Macintosh User Group Mailing List -- > Archives - <https://www.mail-archive.com/[email protected]/> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <https://lists.wamug.org.au/mailman/listinfo/wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <https://www.mail-archive.com/[email protected]/> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <https://lists.wamug.org.au/mailman/listinfo/wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <https://www.mail-archive.com/[email protected]/> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - <https://lists.wamug.org.au/mailman/listinfo/wamug> -- The WA Macintosh User Group Mailing List -- Archives - <https://www.mail-archive.com/[email protected]/> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <https://lists.wamug.org.au/mailman/listinfo/wamug>
