Hi Stephen, One thing to check is the following - 1. Go to Mail menu then Settings./ Mail Preferences 2. Go to Account. 3. On the left hand side, click on his email account (if he has more than one). 4. On the right hand side click on “Account Information”. 5. Down the bottom right hand side is a setting “Send large attachment with Mail Drop”. - if that is ticked, then it will send links rather than an attachment. (For large attachments). So untick it if is on.
Kind regards Daniel --- Daniel Kerr MacWizardry p : 0414 795 960 e : <daniel AT macwizardry.com.au> w : <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. *** Avoid Scams! - Get my latest eBook to help protect yourself, your finances and what things to look out for. Grab your copy today from - https://ebooksonline.com.au/ *** > On 16 Jan 2026, at 10:18 am, STEPHEN CHAPE via WAMUG > <[email protected]> wrote: > > Hi folks. > > My step-son has the following issue with Mac Mail. > > Just wondering if anyone has any ideas please ? > > He used the “Attach File” option in Mail to send several PDF files to > his insurer. He was later informed that the email “attachments” were > not actual PDF files, but links to download them. Due to the insurer’s > security policies, their staff are not permitted to access such links, > and he was asked to resend the documents as email attachments. > Unfortunately, despite numerous attempts, none of the online guidance > he found enabled him to do this successfully. Is anyone aware of any > method or process that allows Mail to attach the actual files > themselves, rather than download links? > Regards, > Stephen Chape > Mac by choice > Windows because my employer knew no better > -- The WA Macintosh User Group Mailing List -- > Archives - <https://www.mail-archive.com/[email protected]/> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - <https://lists.wamug.org.au/mailman/listinfo/wamug> -- The WA Macintosh User Group Mailing List -- Archives - <https://www.mail-archive.com/[email protected]/> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <https://lists.wamug.org.au/mailman/listinfo/wamug>
