I'm for being more firm, but with limits. We can't help people that can't help themselves - or at least none of us have the time for it. I believe that people with legitimate questions, that don't know how to ask them or use the right words will keep trying if they are lead in the right direction. These are the people we want to help. As long as the prompting for the right information is not condescending, patronizing or rude, it should be fine to direct askers of questions to a canned section of the wiki for more info along with some hint of which guideline they are in violation of. Those people that are really trying should at least be able to improve their questions. If they can't figure this out, then my vote is for nobody to answer their e-mail unless the information is provided.
I readily admit that I haven't been as good at this as I should. It's hard sometimes to realize when the question has been asked already in (several) different threads. I'll try to be better. I think the webpage at: http://wiki.openqa.org/display/WTR/Support is probably sufficient for people to be redirected to. Possibly subtitle it "why is nobody answering my question??". I was thinking about one possible section to add: "things you can do that definitely will not get your question answered". I could add this unless somebody objects. Alan --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Watir General" group. To post to this group, send email to [email protected] Before posting, please read the following guidelines: http://wiki.openqa.org/display/WTR/Support To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/watir-general -~----------~----~----~----~------~----~------~--~---
