I've also ran into this problem. I've started working on my
testscripts using IE and reading data form a spreadsheet. This wasn't
functioning for special chars untill i've added require 'win32ole'
WIN32OLE.codepage = WIN32OLE::CP_UTF8

But when i tried to get the same scripts running in firefox, the
described problem occured. I didn't find a solution yet.

So my only advice to you is to use IE

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