Riva wrote:
I ran Task Manager (he is running XP) and his CPU usage was at 100%. I
went through the list of processes and 
googled what I didn't know. Those that could be removed were removed. I
also disabled a lot of programs he had starting automatically on start
up (like RealPlayer, etc.) When I was done the CPU usage was way down
(don't remember the number).

Tim responds:
CPU at 100% is indicative of a runaway process. I've seen Outlook do it,
and I've seen many times when having several IE windows open will do
it...you just have to cycle through them and close them one by one, and
when the unhappy one closes, everything's back to normal.  I'd highly
recommend completely dumping RealPlayer - I support about 20 department
machines at my job (in addition to my normal duties, since no one else
here is techie), and they all know that I will not touch their machines
or their problems if they have RealPlayer (or any other Real product)
installed.

Reduce (better: eliminate) all startup programs.  Watch memory use - if
it's high, he may need more RAM.  If the hard drive is grinding away he
may need more RAM as well (i.e. pagefile is being overused).  A normal
PC with normal workload will poke along at about 2%-5% CPU usage with
light spikes for intensive use (disk I/O, etc.).

Tim

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