She doesn't know what she had. She said that things weren't running
properly but didn't go beyond that. I had her uninstall whatever it was
over the phone and so don't know what the name of it was even.
Thanks for the links.
Riva
Cyberspace Publishing wrote:
I'm having to resend this because even though it was sent as straight
text, the list seemed to think otherwise and rejected it. :(
Riva,
It sounds like she may have 'smitfraud'. Was her desktop hijacked?
I ran into this on a client's computer and it gave me fits trying to
clean it up. I was successful, though, after several hours of
research, and many reboots! :)
Check out:
http://www.bleepingcomputer.com/forums/How_to_remove_the_Smitfraud_Quicknavi
gate_VirtualMaid-t17258.html (watch out for wordwrap!)
for instructions for removal and this...
http://www.bleepingcomputer.com/forums/index.php?act=Tutorials&CODE=14&tid=8
2&client=printer
is a good article to print out and provide to your clients.
Cheers,
Tom Fosson
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