I'm having to resend this because even though it was sent as straight text,
the list seemed to think otherwise and rejected it. :(
At 11:00 AM 9/1/2005 -0400, you wrote:
Hi all,
I am on my way out the door but a friend just called in a panic. She
clicked on a pop-up window (yeah, I know) and downloaded an anti-spam
tool. Then the computer wouldn't work properly. I went over there after
having her uninstall the program and tried to run Norton. It kept giving
me errors so I reinstalled it. I hope I did the right thing.
Wasn't sure what to check and in a bit of a panic because I have a job
interview in 30 minutes!! Did I do the right thing? Any advice would be
much appreciated.
TIA,
Riva
Riva,
It sounds like she may have 'smitfraud'. Was her desktop hijacked?
I ran into this on a client's computer and it gave me fits trying to clean
it up. I was successful, though, after several hours of research, and many
reboots! :)
Check out:
http://www.bleepingcomputer.com/forums/How_to_remove_the_Smitfraud_Quicknavi
gate_VirtualMaid-t17258.html (watch out for wordwrap!)
for instructions for removal and this...
http://www.bleepingcomputer.com/forums/index.php?act=Tutorials&CODE=14&tid=8
2&client=printer
is a good article to print out and provide to your clients.
Cheers,
Tom Fosson
! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
Here's a few programs that I use myself!
http://aznewyou.com/cyberpub/whatsnew.shtml
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