You might ask them to have someone objectively review their site.
It comes across as unprofessional to me.
I found four typos while reading just two pages.
Additionally, the homepage content is hard to understand.
They have a link claiming valid XHMTL but if you click it, 
the result reveals quite explicitly that the page does not validate.
Who's telling the truth, and who's not?
When I used their search tool to search for the word "window" I got this:

window.document.getElementById(’post-2′).parentNode.className += ‘
adhesive_post’; 
There are literally hundreds of window companies with thousands of
salespeople.


Maybe they aren't getting much business because their site doesn't generate
much credibility.

Thanks,
Perry Gerenday
Webmaster / Visual Communications
Visteon, Nashville Glass Plant
615.350.7656


> -----Original Message-----
> From: Portman [mailto:[EMAIL PROTECTED] 
> Sent: Thursday, November 17, 2005 10:29 AM
> To: [email protected]
> Subject: Re: [wdvltalk] Website optimization question - kinda
> 
> 
> I agree Jon.  They sell replacement windows.  The website 
> (for those who 
> are interested) is www.zenwindows.com.  The guy told me that they are 
> not having a lot of people fill out their online form.  Well, 
> it took me 
> a few minutes to find the link to it!!
> 
> Thanks,
> Riva
> 
> Jon Haworth wrote:
> 
> >I think your client is wrong.
> >
> >If I'm looking to buy a widget, I'll visit a bunch of widget-selling 
> >sites. At each one I'll expect to be able to find the 
> particular widget 
> >I want quickly, and I'll want to see whether it's in stock, 
> how much it 
> >costs, and what the delivery time is. If one of these sites is badly 
> >designed and makes it difficult for me to actually do what I 
> want, I'll 
> >stare at the homepage for a couple of seconds and then click "Back".
> >
> >I suppose if their business is one of a kind or has an outstanding 
> >reputation in their particular area then it's a different 
> story, but if 
> >they're competing in a crowded market they'd better make it 
> as easy as 
> >they can for their customers to give them money.
> >
> >Cheers
> >Jon
> >
> 
> 
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