Diane
If your tests fire and run the script directly then you have nothing wrong
with your script. The fault, therefore, will lay with your client's
computer - either they have a pop-up blocker enabled or they have scripting
disabled.
That would be my first port of call to work this out.
Alternatively, you could always rejig things so your code actually runs
inside the new window and resizes it onLoad, then specify a new window as
the target of your link. That was you'll get a pop-up window when you click
the link then the script will resize that new window. If scripting is
disabled you'll still get your pop-up window just not to the correct size.
MOU
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