Deb
The key here first of all is listen to Windows's sound effects when you
plug in your external drive. Hot-swappable devices will trigger three
events in Windows (device connect, device disconnect and device error)
that have sounds attached.
Unless you have disabled or changed sounds, when you plug in your
external drive you'll get a two note, low then high sound play to
indicate that a device has been connected. If you don't get this sound
then straight away you know there is no communication at all between the
external drive and Windows.
If you do get this sound then at least you know Windows knows it's
attached. If you hear three of the same notes in quick succession then
you have an error trying to set up and access the drive for use. There I
can't help you because I too have had problems installing and
reinstalling drivers many times over to no avail (for both the device
AND the USB system).
If you don't get this triple note sound then Windows has successfully
accessed the drive and things everything is OK.In this case you'll need
to double-check that the drive is recognisable through Control Panel.
From Control Panel, open up "Administrative Tools" and double-click
"Computer Management". From the console window that pops up, select
"Disk Management" (under the "Storage" group") from the Treeview on the
left.
You'll be presented with two panels on the right: a list of all assigned
drive letters in a list in the top panel and a series of colour-coded
bars in the bottom. These bars represent all the drives attached to the
system, regardless of drive letter. If your external drive is working
correctly and can communicate with Windows you will see it here. If it
IS here but NOT associated with a drive letter then you'll have to sort
it manually..
Right-click on the bar that represents your drive and choose "Change
Drive Letter and Paths..." from the context menu. From here click the
"Add..." button and assign a letter from the available entries in the
drop down list. You can also change the existing letter by clicking
"Change..." if there IS a letter already assigned.
If you don't see your drive listed as a coloured bar in Disk Management
then you have a more complex problem.
Hope this is of some use!
Best Wishes and all for this holiday week.
MOU
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