Jupiter Finds 42 Percent of Web Sites Fail At Customer Service
Sites Tested Either Never Responded, Took More Than Five Days to
Respond, or Didn't Offer an E-mail Response Vehicle
NEW YORK, November 9, 1998-Forty-two percent of the top-ranked
Web sites either took longer than five days to reply to customer e-mail
inquiries, never replied, or were not accessible by e-mail according to a
report issued today by Jupiter Communications. The Jupiter report
illustrates that Web sites are ignoring the opportunity to communicate with
existing and potential customers, discouraging brand loyalty, and opting
out of a user-initiated, one-to-one relationship by not offering, delaying,
or
eliminating responses to e-mail.
more at :
http://www.jup.com/jupiter/press/releases/1998/1109a.html
Kathy
> Kathy E. Gill
> DCAC/MRM Production Visibility Support -- 425.234.2004, pager 425.568.0195
> Continuous effort -- not strength or intelligence -- is the key to
> unlocking our potential.
> ~ Liane Cardes
> Microsoft Exchange: the perfect name for its users' greatest desire!
>
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