>Jupiter Finds 42 Percent of Web Sites Fail At Customer Service
>Sites Tested Either Never Responded, Took More Than Five Days to
>Respond, or Didn't Offer an E-mail Response Vehicle
>
>NEW YORK, November 9, 1998-Forty-two percent of the top-ranked
>Web sites either took longer than five days to reply to customer e-mail
>inquiries, never replied, or were not accessible by e-mail according to a
>report issued today by Jupiter Communications. The Jupiter report
>illustrates that Web sites are ignoring the opportunity to communicate with
>existing and potential customers, discouraging brand loyalty, and opting
>out of a user-initiated, one-to-one relationship by not offering, delaying,
>or
>eliminating responses to e-mail.
Yes!!! I have noticed this problem numerous times recently. Seems like a
huge number of web sites give you no way to report problems with the site.
If you guess and put [EMAIL PROTECTED] 2/3 of the time I don't even
get a reply. I suspect the problem is due to outsourcing of web
development, and companys that don't understand the purpose of the web.
Kayla
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