> From: Brent Eades[SMTP:[EMAIL PROTECTED]]
>
> Sent: Saturday, March 13, 1999 4:49 AM
>
> On 12 Mar 99, Steven J. Owens wrote:
>
> > At the time I was flabbergasted that he thought we could somehow reach out
> > and affect events at his site, but as I later got a chance to think about
> > it, I realized how much of an unknown the web represented to this guy and
> > most people like him. They don't think of it as a technology or a channel
> > form the customer to them. As a matter of fact, they don't think of it at
> > all. To reach them, you have to bridge that gap.
>
> Good point. As I've mentioned here before, our perspective as
> professionals in this field is distinctly skewed; we sleep and
> breathe the Web, and tend to make unfounded assumptions about how
> those around us -- our clients/managers in particular -- perceive the
> medium. We assume they use it, appreciate it and understand it. But
> many of them don't. It's just a new and daunting technology that they
> may not have the time or the desire to really get a handle on.
>
Brent makes a good point. Even here, where there has been senior mgmt commitment to
the internal web as *the* way to communicate w/and among employees.
The current project I'm on (which ends 1 april) is littered with people from the print
paradigm. This organization doesn't even have a "group NT share" -- most groups in
this program have an organization share on the network. That's where they put docs
that are in work, for example. It's where we then set up a "web" share that provides
URL access to in-work information (I know, web as file server, but it does serve a
purpose).
instead, they e-mail huge documents and files to lots of people - Bandwidth! plus, how
to know you have the latest version of anything? esp. when the latest version is on
someone's hard drive! arghhh.
kathy
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