I think you're right. It looks like the execution hangs up in 
Auth.request_reset_password at the point where the system is checking a 
setting for password case sensitivity:

            if not self.settings.email_case_sensitive:
                table_user.email.requires.insert(0, IS_LOWER())

I did a search in the current web2py book for "email_case_sensitive" and 
came up empty. Is this something we're supposed to be aware of and set in 
db.py? 

More importantly, if email_case_sensitive is False, the behaviour seems 
wrong. What should happen is that a stored email with some uppercase 
matches a submitted email regardless of the case. Instead, it's assuming 
all stored email addresses are lowercase. I think what happened is that 
this behaviour changed (was introduced?) in a recent update. So my old 
stored email addresses were stored with some uppercase. But when I updated 
to the newest version of web2py this new behaviour broke login and auth for 
anyone with uppercase in their email. Or am I missing something? Setting 
Auth.email_case_sensitive = True does seem to have fixed the issue. 

On Thursday, November 30, 2017 at 4:06:13 PM UTC-5, Leonel Câmara wrote:
>
> Looks like a bug due to case sensitivity, either in web2py or in the dal

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