Hello Florian, Le Mon, 25 Nov 2013 22:12:24 +0100, Florian Effenberger <[email protected]> a écrit :
> Hello again, > > and let me add one word of general note here with regards to tools > and testing them: > > Florian Effenberger wrote on 2013-11-25 22:00: > > 1. Please tell me when and who said "ownCloud would be perfect". > > It is almost impossible to come up with a tool that fits and fulfills > all needs for everyone who may ever use it. > > Infra can pre-test the tools and then deploy them, which is what we > do, but we heavily rely on feedback from our users which tools do fit > our needs and which don't. That feedback, however, has to be in an > appropriate form - claiming the tools we have been investing time to > set up are "near useless" are, to be straight, not an appropriate > form. > > Infra is continuously working on improving existing tools, reviewing > them, fixing bugs and issues reported by the users, and switching > tools when something better suited comes up. However, we cannot do > miracles. Certainly, I'm not criticizing infra. But when in Milano we -the people participating in the marketing workshop - requested a simple ftp server, the answer was that OwnCloud was the appropriate tool. The request was simple but detailed originally: - a simple file repository that's accessible publicly to download files but requires authentification to upload them. aka FTP. Where OwnCloud fails: - it creates a hierarchy of folders between the ones that are private, shared and the ones that are public (if I got this correctly) - the ones that are or may be public requires some rewrites of the URL that at this stage may not be working well. - adds complexity for the infra team and the users because of folders rights that seem to follow default rules that are proper to OwnCloud. > > We are one of the largest free software projects worldwide, with over > thousand contributors out of several dozen of countries, and quite a > bunch of sub-projects. It is impossible to come up with something > that fits all needs at the same time, serving users with different > needs, working environments and skillsets. > > This is also the reason why we sometimes have several tools running, > yielding to people complaining about the huge variety. There is sadly > not a "one thing fits it all" solution, at least none that I'm aware > of. > > We are there to hear, we listen, we try to fix things where we can. > But first of all, people need to talk to us and work _constructively_ > with us. > > If anyone here as a recommendation of a free tool and promises it > serves all users needs, and nobody will ever complain, I will install > it straight away. Nothing will ever serve every needs, of course. But the need (see above) expressed in this particular instance was relatively simple and we opted for a tool that creates more work for the infra that's necessary, and more work for the users. I hope it helped you understand what the issue is... Thanks, Charles. > > Florian > -- Charles-H. Schulz Co-founder, The Document Foundation, Kurfürstendamm 188, 10707 Berlin Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts Legal details: http://www.documentfoundation.org/imprint Mobile Number: +33 (0)6 98 65 54 24. -- To unsubscribe e-mail to: [email protected] Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/website/ All messages sent to this list will be publicly archived and cannot be deleted
