Hi.

A couple of comments:

"At least two responsible parties must know how to setup, configure and 
maintain a service"

Do you really mean "parties", that means e.g. people from development and 
people from infra. I would use "persons".

I miss a definition of a "service", as opposed to e.g. the needed hardware to 
run the service. I think it is important to differenciate between:
- services (something users see: gerrit, wiki...)
- internal services (used to secure the above: firewalls, backup...)
- hardware/infrastructure (used to run the above).

Having a clear definition of the 3 catagories, and SLA definition, makes it a 
lot more measurable.

For me, being 2 persons is not a demand, but might be needed to achive a high 
SLA.

Does this mean that the infra-docs is dead ?

rgds
jan i.

ps. I will later contribute more, and are happy to move the release docs.




> On 21 Mar 2016, at 12:51, Alexander Werner <[email protected]> 
> wrote:
> 
> Hi,
> 
> I’m currently working on a draft for our future service policy.
> The current state can be seen on 
> http://salt-states-base.readthedocs.org/en/latest/doc/guideline.html#documenting-tdfs-infrastructure,
>  the related ticket is https://redmine.documentfoundation.org/issues/1158, 
> and the sources can be found in 
> https://github.com/tdf/salt-states-base/blob/master/doc/guideline.rst.
> Please file your suggestions directly in the issue, create a merge request or 
> via mail until April 3rd.
> What is needed are actions to enforce the service policy on current services 
> and grace periods as wall as more extended wording of the current policy.
> 
> Thanks,
> Alex
> 
> --
> Alexander Werner, Infrastructure Administrator
> Tel: +49 30 5557992-61 | IRC: awerner on Freenode
> The Document Foundation, Kurfürstendamm 188, 10707 Berlin, DE
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